I bought a satellite dish from an online shop in germany but when goods arrived packaging was ripped torn etc, driver would not wait while i opened item to inspect it. I signed docket for 2 parcels and noted that it was unchecked, unopened and broken parcel. I did not sign the bit that sates received in good order. When I opened package dish was dented so useless. I took pictures and got back to supplier and i got the courier to confirm packaging was broken. Supplier replied to say he was sending a claim to the courier company in germany to get insurance. I waited a week and followed up. Got a reply back today
to say carrier was disputing the claim and the supplier then stated I had complicated matters by signing to say goods were received undamaged. This was untrue so I contacted the irish courier and they kindly emailed me the receipt slip that clearly shows what I had actually said and signed. I sent this to supplier today and not heard anything back. He has asked me to be patient.
I paid with bankers order. If I dont get either a new dish or money back what recourse do I have?
noah
to say carrier was disputing the claim and the supplier then stated I had complicated matters by signing to say goods were received undamaged. This was untrue so I contacted the irish courier and they kindly emailed me the receipt slip that clearly shows what I had actually said and signed. I sent this to supplier today and not heard anything back. He has asked me to be patient.
I paid with bankers order. If I dont get either a new dish or money back what recourse do I have?
noah