Bord Gas and Airtricity switches
- Thread starter Godfather
- Start date
We switched to Airtricity (electricity and gas) in 2010. We received our first bills in mid December and paid them immediately. I have not received a bill from Airtricity since despite contacting them on at least two occasions and even supplying meter readings to their representatives. It is now nearly seven months since they sent me the first bill.
Last week we switched both utilities back to the ESB and surprise, surprise a member of Airtricity contacted me two days later asking why we switched back. When I informed her of not getting a bill and fearing the worst due to cold winter/spring she took the high moral ground saying that I was not giving Airtricity a chance. I think she may have been brainwashed by Airtricity management.
The lady could not see any point to my statements. However, she did admit there is an ongoing problem with their billing system which was not yet resolved. But, that's not my problem. I'm glad I switched back to the ESB. At least, now I have some peace of mind.
Last week we switched both utilities back to the ESB and surprise, surprise a member of Airtricity contacted me two days later asking why we switched back. When I informed her of not getting a bill and fearing the worst due to cold winter/spring she took the high moral ground saying that I was not giving Airtricity a chance. I think she may have been brainwashed by Airtricity management.
The lady could not see any point to my statements. However, she did admit there is an ongoing problem with their billing system which was not yet resolved. But, that's not my problem. I'm glad I switched back to the ESB. At least, now I have some peace of mind.
onlineprint
Registered User
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- 194
I switched from Bord Gais to Airtricity and got a bill within 6 weeks but my next bill was 4 months later, they are a lazy company in my view, I rang to try and sort out the the mess they put me and they told me they would ring me back. Still waiting. Avoid.
I tried to ring Airtricity on several occasions yesterday and failed to make contact with anybody other than a stupid answering system that is about as inspiring as the Waterford Gaelic Football team. Using the Airtricity website is unfriendly also.
Why am I saything these things? They will probably eventually act on their shortcomings.
Why am I saything these things? They will probably eventually act on their shortcomings.
I just got my first proper bill from Airtricity and I am not one bit impressed. Sorry I moved now from Bord Gais, much better run company. I am at a lost to see any discount at all on my Airtricity bill and the texts and emails for readings is annoying. I won't be staying with them for long.
I have had the same trouble getting a bill off Airtricity as well. Eventually got talking to a rep who agreed to spread the bill I had to pay over a few months.
Am definitely going to move from them as soon as I see which company gives the best deal.
Am definitely going to move from them as soon as I see which company gives the best deal.
Aw come on they are not that bad (the Waterford Gaelic Football team I mean)
Luckycharm
Registered User
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- 540
Had an Airtricity rep call to the door yesterday offering 10% off gas and Elec. I am currently with Bord gais for both - from reading this I guess it does not seem worth the hassle or the discount does not really come through- Am I missing something.
I have just switched from bord gais to airtricity for electricity only. I have noted the comments on this thread but at the end of the day, airtricity are offering me better prices than bord gais or esb. I can endure infrequent billing if I must, my usage is very small, less than 500 euro per annum.
Airtricity's invoicing/billing is a nightmare in my opinion. At least I always have trouble understanding it (on two separate accounts that I have) and even their own staff had trouble at times. Having said that after they basically overcharged me for a while they have given me a very good deal on unit rates for another year on both accounts so I'll put up with the administrative/billing hassle as long as there are savings to be had. I've never had too much trouble contacting/interacting with them via web/email/phone. But I expect to move from them in about a year. So far I have been with ESB then BGE and now Airtricity.
Tired Paul
Registered User
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- 262
Stay away from Airtricity !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Joined them last year (almost to the day) and I am looking forward to when my 12 month contract is up - because I'm off.
We got a bill in Dec 10 and to be fair i was impressed - until I then got another bill 2 weeks later for "transfer from Bord Gais". I queried this and Airtricty incorrectly billed me for gas not switched over at the time. Shrugged my shoulders and said fair enough - must keep an eyer on the bill next time. Next bill - massive (I know it was cold but I wasn't providing gas & elec for the entire housing estate). Again questioned Airtricity over it and got no satisfaction.
Next bill - massive. Com'on I thought. They're response was they never got my readings that I submitted despite these being recored in my account history.
Next bill - not a bit impressed so rang them to cnacel a/c and say bye bye. They said no problem as long as i pay the €180 for finishing contracr too early.
Bring on the 26th of October.
Joined them last year (almost to the day) and I am looking forward to when my 12 month contract is up - because I'm off.
We got a bill in Dec 10 and to be fair i was impressed - until I then got another bill 2 weeks later for "transfer from Bord Gais". I queried this and Airtricty incorrectly billed me for gas not switched over at the time. Shrugged my shoulders and said fair enough - must keep an eyer on the bill next time. Next bill - massive (I know it was cold but I wasn't providing gas & elec for the entire housing estate). Again questioned Airtricity over it and got no satisfaction.
Next bill - massive. Com'on I thought. They're response was they never got my readings that I submitted despite these being recored in my account history.
Next bill - not a bit impressed so rang them to cnacel a/c and say bye bye. They said no problem as long as i pay the €180 for finishing contracr too early.
Bring on the 26th of October.
Whatever about my own issues with their billing process if you don't understand the bottom line charge then you can easily keep your own log of the meter readings and then calculate the cost of units used. My problems was mainly to do with the timing of bills and the fact that they prematurely and incorrectly switched me off the discounted unit rate on both bills. When I pointed this out and showed them how they were basically overcharging me on one of the bills they reverted me to the lowest rate possible and backdated it on both bills.
its good to be forewarned of any potential errors airtricity might make, hopefully I won't have any hassle sorting out any issues I might encounter
I got my first Airtricity bill and I checked that everything is ok re tariffs etc. After I entered online a meter reading on 15th Nov, they estimated another 5 days usage up to 21st Nov which seems reasonable I suppose.
I emailed customer service twice about the free energy monitor available and they will send one out to me. So, early days yet, but no problems.
Luckycharm
Registered User
- Messages
- 540
Just got a big bill from BG so looking at switching - Airtricity seem to be cheaper on last bill worked out would save €19 going back to ESB and around €28 with Airtricity that is for 1 year switch.
Thinking of also swithcing gas to Flogas so if anyone has any updates on any good stories bad with regard to both before I make the switch it would be much appreciated.
Thinking of also swithcing gas to Flogas so if anyone has any updates on any good stories bad with regard to both before I make the switch it would be much appreciated.
seantheman
Registered User
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D
dec84
Guest
It is worth the switch to Airtricity if you are interested in saving money, their customer service has improved alot over the last while. If you write to Airtricity and they do not reply to you within 5 working days they will credit your account by €20. The best discounts are to be got from the Airtricity door to door reps, I switched with them which was hassel free and im saving up to 17%. I'v had no problems with them. The trick to saving money with any company is to switch supplier yearly to get the best deals so i will be switching in the next few months to whoever offers me the best deal. I found it was better to switch rather than to stay with the ESB because i had the opportunity to save money for a year and they will offer me a good rate to sign back up with them. Its good healthy competition which was missing for a long time here.