I called into another branch today. The lady was most helpful. She suggested an interpay form, a long firm in duplicate which was also suggested to me by two separate employees at BOI phone service but when I called into my own branch they said No, no, no and were quite nasty. I will see if this works as I'm to call in on Monday with ID. I have a recollection of filling this form out about 2 years ago and getting nowhere. The interpay form is more for a commercial type customer dealing with international transfers.I have several BOI savings accounts - including the Regular Saver Issue K - and the only way I can access that money is to transfer it first to my current account, which was also the case previously with KBC. So it appears to be standard.
Pity that BOI weren't more helpful - there must be a solution to this. I'd send in a formal complaint as that's always worked for us.
Customer Complaint Form – Bank of Ireland Forms
form.bankofireland.com
Bank of Ireland will not let me withraw from a/c by Credit Transfer/ EFT
- Thread starter Pmc365
- Start date
Thank you fir that information. I had heard of IBAN discrimination but didn't think of it in my case where the branch are refusing EFT from their Regular Savings account. They are firing me to open a current account to transfer out electronically.
They won't put a new demand deposit account on the Banking 365 online system/ app as I haven't a current account. This is a new policy they brought in about two years ago. Only historic Regular deposit accounts already on the banking 365 online system are permitted for customers without a current account.
Brendan,
I have multiple bank accounts.
I deal with EBS for my current a/c. I find the staff most courteous, a personalised service, but their online systems are archaic. I'm just dreading the day they are subsumed by AIB. Moving from BOI to KBC and KBC to EBS worked well for me to-date for my current a/c.
I have decided to move some money to N26 due to its attractive interest rate and the fact it's German gives me some peace of mind compared to the likes of Revolut. The N26 app is one of the best, excellent security features to lock cards prevent online transations and ATM. . I just hope they don't " freeze" the a/c on flimsy aml grounds but I can explain the source of funds and I'm not immediately reliant on the money.
I wouldn't make a complaint to the Financial Ombudsman about this BOI matter but it would be helpful to know if they were in breach of a code of conduct and point this out to them.
Having a current a/c with a full service bank is not an issue here but BOI are forcing me to open a current a/c with them, they suggested this and of course they would charge for the service all just to withdraw electronically. They would not open a demand deposit a/c and transfer into and out of that electronically as I don't have a current a/c with them and therefore they won't permit such ordinary deposit accounts to be on their online systems for customers who don't have current a/c. I would run a mile before I would ever deal with BOI again, I had many bad experiences with them. Many of their in-branch staff are just appalling to deal with.
Therir phone service is excellent I ring their Premier number and get instant access but maybe that's why they are so polished, some services now being subcontracted to India so that's gone down the tubes as well.
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This is not a new T&C it was the same with KBC. It was flagged in the switchover documentation as well. So I don't think you've an argument on those grounds.
If they were refusing to let you access your money that would be one thing but all they are doing is limiting your withdrawal options. Restricting some, more convenient, services to paying customers is a standard business model in most industries.
I agree it's not IBAN discrimination when they are stopping you from transferring to ALL other IBANs.
Given your cannot transfer money electronically to N26 (or any other account for that matter) then your best/only option is going old school. Walk in, get your cash/bank draft from BOI, physically lodge it with EBS then you can transfer it electronically to N26. You never been darken BOIs doorstep again... And from the sounds of it you'll be all the better for it.
Brendan Burgess
Founder
- Messages
- 52,143
But you don't have a full service current account where you can lodge cheques?
Then get one with the Credit Union and your problem is solved.
I don't understand why you are complaining about BoI not offering you an electronic transfer on a savings account yet you accept that N26 won't allow you to lodge cheques to a current account. Different account have different features.
Nothing changed since your move from KBC to BoI as far as I can see.
Brendan
purplesnacks
Registered User
- Messages
- 6
This is exactly what i had to do in the end. After speaking to a few people in branch and on the phone. BOI tried to transfer it electronically via interpay, but EBS wouldn't accept the transaction.. something about ebs not being able to do international transactions.. At that point, i lost interest in the whole thing and asked for a draft, minus the 50c for the draft (of course!)
EBS do offer cheque lodgement but they will not annotate the statement with the source of funds eg ( BOI A/C...) in case Revenue ask me years down the line where did this lodgement come from and I can't remember. I don't like my current account peppered with large sums lodged from savings accounts. I like to keep things separate.
I wouldn't complain about N26 not accepting cheques when their ordinary current accounts are free.
Bank of Ireland should facilitate customers who don't have a current a/c with them by allowing a credit transfer.
I think they now will facilitate me with an " interpay " paper form to permit EFT transfer despite misinformation given by their ignorant branch staff.
I hope Bank of Ireland " interpay" will work for N26. The form is more geared towards commercial customers engaged in international payments in foreign currency from my perusal of it.
Just to give an update, I managed to successfully transfer funds out my Regular Saver Issue K at Bank of Ireland by completing an "interpay" paper form at another BOI branch. This is not possible to complete online unless you have a current account with BOI. The money was transferred within two days.
When I called into my own account holding branch, which is a full service branch, and asked for that intrpay form I was misinformed that this was not possible, that I must accept a draft and treated in a condescending and disrespectful manner.
Thanks to everybody for your input. My advice is don't take no for an answer from ignorant bank staff with a chip on their shoulder. These are the type they have in branch now to get you out the door ASAP unless of course borrowing or investing because that means €€€
When I called into my own account holding branch, which is a full service branch, and asked for that intrpay form I was misinformed that this was not possible, that I must accept a draft and treated in a condescending and disrespectful manner.
Thanks to everybody for your input. My advice is don't take no for an answer from ignorant bank staff with a chip on their shoulder. These are the type they have in branch now to get you out the door ASAP unless of course borrowing or investing because that means €€€
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Ex BOI staff here:
Very surprised at the idiocy of the branch staff you dealt with. All these interpay transactions are sent from branch internal accounts, and then when the payment is processed, the funds are debited from your own account. It even has a section on the form for the branch to insert the 999 account number to use.
I’d make a complaint about the branch service, do it online and it will be looked into.
Very surprised at the idiocy of the branch staff you dealt with. All these interpay transactions are sent from branch internal accounts, and then when the payment is processed, the funds are debited from your own account. It even has a section on the form for the branch to insert the 999 account number to use.
I’d make a complaint about the branch service, do it online and it will be looked into.
I did complain. A branch representative rang me back to apologise. I only gave my first name and a work number. They were very eager to know my surname, both in the branch and when they rang back following complaint but wouldn't give them the satisfaction. The staff member said she had to check if " dormant" eventhough only transferred from kbc.
When I was in the branch I noticed a number of them in back room looking out at me including their caretaker ( who locks doors at close of business). I'm not paranoid but knew what was happening. I knew one of the staff had been talking about me to the others by the way they looked out at me at the same time. I had a similar problem in the branch a few months earlier and dealt with in a most ignorant manner. I'm not a difficult person but know when I'm being disrespected.
When I politely asked for the interpay form I noticed the " caretaker" positioned very close by listening in. I felt intimidated but said nothing. I wasn't acting in an aggressive or threatning manner but the way I was spoken to by official was quite bad, dismissive. I was slightly shaking or anxious after the encounter. I dreaded going in to that branch and I'm sorry I did.
When I walked out to ring banking 365 back I noticed caretaker moved away from where he was standing close by me as I spoke to bank official. I felt he was deliberately doing this. I felt intimidated.
I had been a customer of that branch for many years. I knew all the older staff by name. They treated my family and I like VIPs. Some of them were regarded as friends. We had alot of business with them. It's all changed now. The bank staff dont seem to have the professional calibre of the previous generation. You would be treated better by staff in Lidl. The skeleton staff in the branch are either just out of college and know very little about banking or are middle aged and appear disinterested.
I was very lucky I met a lovely older member of staff in another branch who helped me with the interpay. I could see she was interested in helping customers.
I deal with EBS now for my current account and am very happy with them. I would never deal with Bank of Ireland again.
I did complain. A branch representative rang me back to apologise. I only gave my first name and a work number. They were very eager to know my surname, both in the branch and when they rang back following complaint but wouldn't give them the satisfaction. The staff member said she had to check if " dormant" eventhough only transferred from kbc.
When I was in the branch I noticed a number of them in back room looking out at me including their caretaker ( who locks doors at close of business). I'm not paranoid but knew what was happening. I knew one of the staff had been talking about me to the others by the way they looked out at me at the same time. I had a similar problem in the branch a few months earlier and dealt with in a most ignorant manner. I'm not a difficult person but know when I'm being disrespected.
When I politely asked for the interpay form I noticed the " caretaker" positioned very close by listening in. I felt intimidated but said nothing. I wasn't acting in an aggressive or threatning manner but the way I was spoken to by official was quite bad, dismissive. I was slightly shaking or anxious after the encounter. I dreaded going in to that branch and I'm sorry I did.
When I walked out to ring banking 365 back I noticed caretaker moved away from where he was standing close by me as I spoke to bank official. I felt he was deliberately doing this. I felt intimidated.
I had been a customer of that branch for many years. I knew all the older staff by name. They treated my family and I like VIPs. Some of them were regarded as friends. We had alot of business with them. It's all changed now. The bank staff dont seem to have the professional calibre of the previous generation. You would be treated better by staff in Lidl. The skeleton staff in the branch are either just out of college and know very little about banking or are middle aged and appear disinterested.
I was very lucky I met a lovely older member of staff in another branch who helped me with the interpay. I could see she was interested in helping customers.