Had a bad experience with local BOI branch recently. I have had an account with them for over 30 years but am seriously thinking of ending that "relationship".
I usually do most of my banking online but had to transfer money to a new transferree so rushed from work to sort it out. When I got to the branch, the self-service machines had long queues. I went to the teller and there was only one customer ahead of me (2 tellers behind counter). This customer was obviously after been sent to the machines and was returning for assistance-the teller sent her back to the machines and this customer left obviously confused.
I went to the other teller and showed her the details of the account money needed to be transferred to (these details were very confusing as they had a long IBAN number) Teller gave me a form and I asked her for assistance with filling it out (no one else was queuing). She told me she couldn't do that as customers had to fill out form themselves. I sheepishly left the queue to go for assistance from floating customer service but they were really busy and it was near closing time. I made a pathetic attempt at filling out form and returned to the (other) teller hoping that she might be more helpful. She disgustingly said "you've filled it out wrong". I replied, "Maybe if you gave me some assistance, I would be able to do it properly." She repeated the other tellers mantra that they could not fill out forms-I just wanted her to show me the correct no. to write in the correct spaces. I left fed up and embarrassed.
P.S. This was the same day that my wages were delayed.
A week later the online banking system was down when I needed to pay a bill.
I usually do most of my banking online but had to transfer money to a new transferree so rushed from work to sort it out. When I got to the branch, the self-service machines had long queues. I went to the teller and there was only one customer ahead of me (2 tellers behind counter). This customer was obviously after been sent to the machines and was returning for assistance-the teller sent her back to the machines and this customer left obviously confused.
I went to the other teller and showed her the details of the account money needed to be transferred to (these details were very confusing as they had a long IBAN number) Teller gave me a form and I asked her for assistance with filling it out (no one else was queuing). She told me she couldn't do that as customers had to fill out form themselves. I sheepishly left the queue to go for assistance from floating customer service but they were really busy and it was near closing time. I made a pathetic attempt at filling out form and returned to the (other) teller hoping that she might be more helpful. She disgustingly said "you've filled it out wrong". I replied, "Maybe if you gave me some assistance, I would be able to do it properly." She repeated the other tellers mantra that they could not fill out forms-I just wanted her to show me the correct no. to write in the correct spaces. I left fed up and embarrassed.
P.S. This was the same day that my wages were delayed.
A week later the online banking system was down when I needed to pay a bill.