I have had my home/contents insurance with AXA for years and was happy enough with them and the premium.
This year I wanted to tweak the buildings cover up (by more than their indexation) and the contents cover down (as I was over insured).
But it seems that AXA make it very difficult to contact them.
I tried calling but every time they warned me that they were very busy and the hold times would be long.
Annoyingly they suggested that I could probably do what I needed online.
I couldn't because the only option online was to pay the renewal premium - no option to make any changes.
No web chat option on their website.
I was going to pop into town at lunchtime to visit their office but they close for lunch and don't open at the weekend.
I did find a form buried on their website for contacting them but after submitting my comments I got no reply.
So I gave up, shopped around online, found that Quote Devil offered me the most competitive premium for my cover needs (via Zurich) and I went with them instead.
I really don't understand why so many companies make it so difficult for customers to get in contact and end up irritating them so much that they walk?
This year I wanted to tweak the buildings cover up (by more than their indexation) and the contents cover down (as I was over insured).
But it seems that AXA make it very difficult to contact them.
I tried calling but every time they warned me that they were very busy and the hold times would be long.
Annoyingly they suggested that I could probably do what I needed online.
I couldn't because the only option online was to pay the renewal premium - no option to make any changes.
No web chat option on their website.
I was going to pop into town at lunchtime to visit their office but they close for lunch and don't open at the weekend.
I did find a form buried on their website for contacting them but after submitting my comments I got no reply.
So I gave up, shopped around online, found that Quote Devil offered me the most competitive premium for my cover needs (via Zurich) and I went with them instead.
I really don't understand why so many companies make it so difficult for customers to get in contact and end up irritating them so much that they walk?