just an update on our BOI appeal,glad to say our appeal was upheld and we received an extra 5000 euro in compensation,the appeal was upheld on the basis of the overpayment,time the account was impacted and the information we included like financial strain and loans credit card bill etc ,we also included we had to cancel health care and forced to set up a payment plan with the hospital to pay over 2 years after kids were in hospital,all this info was gained from the hospital accounts department,the credit union loan book,and credit card bill payments,all in all were delighted with the appeal being upheld as our original compensation total was 2500