I have just heard Airtricity's radio ad to regain customers it has already lost due to its dreadful customer service performance since The Big Switch campaign. Airtricity lost customers (incl moi) because for nearly a year it did not issue bills, had a customer service team that could not be contacted by telephone, its sales staff refused to take queries from customers etc. The lastest ad sounds great and even got my attention - Free This - Cheaper That - and then Terms & Conditions apply and minimum of a two year contract and if you want to leave there is an Exit Charge. Exit Charge - Are they making sure you won't leave them? What if their customer service dies again. Will they still charge an Exit Fee? No thanks Airtricity - I'm staying with the ESB (great customer service and accurate regular bills).