Eoghanowens
Registered User
- Messages
- 19
I am looking for advice to make Aviva Pensions take notice of me/my wife.
Shortened story is my Wife took her pension from her previous employer to avail of 25% lump sum. This was February 22. Eventually the Broker had it in Aviva accounts on Sept 5th, and they emailed my wife to say it had been transferred to her bank with the account number etc., on 20th September. Despite that it has not arrived in the bank and despite numerous calls to Aviva all we are getting is there are backlogs due to Ulster Bank, Covid etc., Every time we ask to escalate this issue and get someone to call back, we get nothing.
The Financial ombudsman rules are 40 working days after a complaint is made.
My question is who I contact in regard to this, A solicitor, Finance Consultant, my broker (who is terrible), Gardai, or somebody else
Thanks in advance,,,
Eoghan
Shortened story is my Wife took her pension from her previous employer to avail of 25% lump sum. This was February 22. Eventually the Broker had it in Aviva accounts on Sept 5th, and they emailed my wife to say it had been transferred to her bank with the account number etc., on 20th September. Despite that it has not arrived in the bank and despite numerous calls to Aviva all we are getting is there are backlogs due to Ulster Bank, Covid etc., Every time we ask to escalate this issue and get someone to call back, we get nothing.
The Financial ombudsman rules are 40 working days after a complaint is made.
My question is who I contact in regard to this, A solicitor, Finance Consultant, my broker (who is terrible), Gardai, or somebody else
Thanks in advance,,,
Eoghan