my wife and i recently moved into our new house. the landline was only connected recently because eircom were slow to connect their service to the estate. about two months ago my wife gave birth to twins and is at home looking after them. as she had no way of communicting to others she could only use her mobile.
when the phone bill arrived it came to an astonishing 750 euros. her normal bill is about €60.
because my wife is good when it comes to spending she was using prepaid phone credit for international calls. these no.s didnt appear on the bill apart from the "planet" locall number
when we analised the bill further we noticed that the charges were at their worst when she phoned landlines in dublin during the working week day and other networks. there were no international calls on the bill or landlines outside dublin.
a typical example was one day she inadvertantly racked up €25 charge by phoning a another netowrk for the same number of minutes.
when i looked at the website to find out about call costs there seems to be no information regarding calls to other networks or landlines.
does any one know how we can complain and get vodafone to reconsider the amount in the bill. this seems to be a rip-off
when the phone bill arrived it came to an astonishing 750 euros. her normal bill is about €60.
because my wife is good when it comes to spending she was using prepaid phone credit for international calls. these no.s didnt appear on the bill apart from the "planet" locall number
when we analised the bill further we noticed that the charges were at their worst when she phoned landlines in dublin during the working week day and other networks. there were no international calls on the bill or landlines outside dublin.
a typical example was one day she inadvertantly racked up €25 charge by phoning a another netowrk for the same number of minutes.
when i looked at the website to find out about call costs there seems to be no information regarding calls to other networks or landlines.
does any one know how we can complain and get vodafone to reconsider the amount in the bill. this seems to be a rip-off