Today i got a shock to realise that my eircom DD had come out of my account and it amounted to €570. my usual is about €70 for landline and BB.
really bad - but i usually dont even check the bill as it's so consistent and i dont recall getting this one through the post. I checked online bill and low and behold most of the phone charges relate to international and premium rate 1550/1580 numbers.
the weird thing is that all the international calls are to St Helena and the majority were made on Dec 26th when i was in my mothers all day and my partner may have been in the house at the time but we cant pin point exactly when he had to leave for work and whether calls happened before or after he left the house. Its also relevant to say that neither of us barely know where St Helena is never mind anyone there and we have no call for international calls usually.
This is where it gets a bit dodgy - the premium numbers (i checked a few numbers from mobile to see what they were for) appear to be these party line type things. Now I know i didn't make the calls and my partner assures me that he didn't make the calls so we are dumbfounded. Also we had no guests/children over the period.
Called eircom who focused on the international calls and apparently there were lots of scams involving dial up connections and St Helena but as i had BB he wasn't sure how this could have happened. The premium calls are harder to address as i was in work when most of them happened (all day time, weekday - one costing a whopping €28 for a 14 minute call and there are 2 - 7 per day various lengths and the multi day ones have only a couple of second between hang up and redial). I've found 2 over the xmas period when i think i was at home. Problem is my partner works nights and is supposed (!!) to be sleeping when these other calls take place. Now we have a very secure relationship so no blame there just that we cant prove we weren't in the house. Eircom guy is passing the matter to his supervisor to look into and will get back to me tomorrow allegedly.
I'm wondering if anyone has any similar experience and what I can do to check these calls and prove bill is incorrect. Also I do not have enough cash to meet the bill and am hoping to ask bank tomorrow to recall dd, if they dont do it automatically as not enough funds in account to meet DD. Would prefer to owe eircom money than have them owe me.
Has anyone any advice please? Sorry for long post!
really bad - but i usually dont even check the bill as it's so consistent and i dont recall getting this one through the post. I checked online bill and low and behold most of the phone charges relate to international and premium rate 1550/1580 numbers.
the weird thing is that all the international calls are to St Helena and the majority were made on Dec 26th when i was in my mothers all day and my partner may have been in the house at the time but we cant pin point exactly when he had to leave for work and whether calls happened before or after he left the house. Its also relevant to say that neither of us barely know where St Helena is never mind anyone there and we have no call for international calls usually.
This is where it gets a bit dodgy - the premium numbers (i checked a few numbers from mobile to see what they were for) appear to be these party line type things. Now I know i didn't make the calls and my partner assures me that he didn't make the calls so we are dumbfounded. Also we had no guests/children over the period.
Called eircom who focused on the international calls and apparently there were lots of scams involving dial up connections and St Helena but as i had BB he wasn't sure how this could have happened. The premium calls are harder to address as i was in work when most of them happened (all day time, weekday - one costing a whopping €28 for a 14 minute call and there are 2 - 7 per day various lengths and the multi day ones have only a couple of second between hang up and redial). I've found 2 over the xmas period when i think i was at home. Problem is my partner works nights and is supposed (!!) to be sleeping when these other calls take place. Now we have a very secure relationship so no blame there just that we cant prove we weren't in the house. Eircom guy is passing the matter to his supervisor to look into and will get back to me tomorrow allegedly.
I'm wondering if anyone has any similar experience and what I can do to check these calls and prove bill is incorrect. Also I do not have enough cash to meet the bill and am hoping to ask bank tomorrow to recall dd, if they dont do it automatically as not enough funds in account to meet DD. Would prefer to owe eircom money than have them owe me.
Has anyone any advice please? Sorry for long post!