Electronics
Registered User
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- 9
Hi there
Dropbox support ( via email & twitter) are telling me they can't give me access to my account ( it's old probably 10 years ago since I set it up) despite my subscription been taken in January. The problem is the account was set up with an old work account I don't have access to anymore and I can't remember my password...I did have access to the account up to last year on my phone ( it never asked me for log on details must have been running in the backround) I have a lot of precious photos in the account which I don't have stored elsewhere - I am using apple storage for the last 3+ years. Has anyone experienced this problem ? There are photos belonging to me in the Dropbox cloud which I apparently can't get to - is this a GDPR issue ? What rights do I have ?
Dropbox support ( via email & twitter) are telling me they can't give me access to my account ( it's old probably 10 years ago since I set it up) despite my subscription been taken in January. The problem is the account was set up with an old work account I don't have access to anymore and I can't remember my password...I did have access to the account up to last year on my phone ( it never asked me for log on details must have been running in the backround) I have a lot of precious photos in the account which I don't have stored elsewhere - I am using apple storage for the last 3+ years. Has anyone experienced this problem ? There are photos belonging to me in the Dropbox cloud which I apparently can't get to - is this a GDPR issue ? What rights do I have ?