Had purchased a Mountain bike for my young son's birth towards end of June.He
came home last week with the front wheel warped .I looked at the wheel and could see no damage on the rim or any damage to the spokes.So I decided to bring this into the Halford store where I purchased this , I was told that the wheel was damaged and was suggested it was damaged by a number of different ways by a staff member ranging from his friends standing on the wheels, to him doing "wheelies", at worst this bike was driven of street kurbs. I specifically purchased what I thought to be a durable mountain bike with front suspension. I was told by there staff member in store that it would be roughly 40 euro's to fix.
To add insult to injury I was given the bike back by a staff member with the brake assembly totally disconnected ,I only noticed this after leaving the store,so I returned and was left standing there,so I brought this issue to notice of a staff member ,and they didn't seem anyway concerned and left me standing there, so I walked out with my son's damaged unusable bike. I went on their customer chat and was told a store manager in Blanchardstown would call me back by midday today. Expectedly nobody has bother to contact me, says a lot about customer care or lack of it.
What options are open to me if I cannot engage with this store??
came home last week with the front wheel warped .I looked at the wheel and could see no damage on the rim or any damage to the spokes.So I decided to bring this into the Halford store where I purchased this , I was told that the wheel was damaged and was suggested it was damaged by a number of different ways by a staff member ranging from his friends standing on the wheels, to him doing "wheelies", at worst this bike was driven of street kurbs. I specifically purchased what I thought to be a durable mountain bike with front suspension. I was told by there staff member in store that it would be roughly 40 euro's to fix.
To add insult to injury I was given the bike back by a staff member with the brake assembly totally disconnected ,I only noticed this after leaving the store,so I returned and was left standing there,so I brought this issue to notice of a staff member ,and they didn't seem anyway concerned and left me standing there, so I walked out with my son's damaged unusable bike. I went on their customer chat and was told a store manager in Blanchardstown would call me back by midday today. Expectedly nobody has bother to contact me, says a lot about customer care or lack of it.
What options are open to me if I cannot engage with this store??