Hi all, my mum is with Laya on an Advantage 500 explore. She needs a gastroscopy which will be carried out as a day case (no anaesthetic, no overnight stay) at the Hermitage. The cost will be 800 euro and Laya say they will cover 300 but mum has to pay 500 excess (not day case excess of 150). They say that even though she is not overnighting it does not count as a day case, it is in patient.
Anyone else faced a similar situation? It seems a little unfair to charge someone for an overnight when they've told here the whole procedure should take 10 mins.
Anyone else faced a similar situation? It seems a little unfair to charge someone for an overnight when they've told here the whole procedure should take 10 mins.