Creditlimit
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Question: has anyone any experience in how to best deal with over demanding tenants? Has anyone any experience with a tenancy service agreement or similar?
I've been a landlord (2 properties) for over 6 years and up until recently had no major issues with the various tenants that came and went. The usual wear and tear and repairs were carried out as expected and relationships were always and continue to be great between the past and existing tenants.
In the past four months the number of requests and queries from the current tenants has exploded. In fact I've had more in the past four months than from all other previous tenants combined!
I respond to all queries mostly within 24 hours and usually any work required, is completed within 5 days or sooner depending on tradesman availability.
Recently a new fridge, washer, dryer and gas cooker were installed, not all had to be replaced but all were old enough to warrant replacing.
The problem is that the type of 'issues' they are having, are not issues at all, the tenants seem to be just lacking common sense. For example:
- The new washer was installed and after just 4 days received a call to say it was broken. I had a plumber to call out only to be told the plug was unplugged!
- Light fittings were supposed to be broken only to find out the light bulbs need replacing!!!
- Clock on boiler would not come on during the times it was set. Despite preparing a video on how to set the clock they still could not get the 'issue' resolved until I was there to reset the clock
- Other issues too small to mention, you probably get the idea!
I've been a landlord (2 properties) for over 6 years and up until recently had no major issues with the various tenants that came and went. The usual wear and tear and repairs were carried out as expected and relationships were always and continue to be great between the past and existing tenants.
In the past four months the number of requests and queries from the current tenants has exploded. In fact I've had more in the past four months than from all other previous tenants combined!
I respond to all queries mostly within 24 hours and usually any work required, is completed within 5 days or sooner depending on tradesman availability.
Recently a new fridge, washer, dryer and gas cooker were installed, not all had to be replaced but all were old enough to warrant replacing.
The problem is that the type of 'issues' they are having, are not issues at all, the tenants seem to be just lacking common sense. For example:
- The new washer was installed and after just 4 days received a call to say it was broken. I had a plumber to call out only to be told the plug was unplugged!
- Light fittings were supposed to be broken only to find out the light bulbs need replacing!!!
- Clock on boiler would not come on during the times it was set. Despite preparing a video on how to set the clock they still could not get the 'issue' resolved until I was there to reset the clock
- Other issues too small to mention, you probably get the idea!