Sunnysoutheast
Registered User
- Messages
- 65
I bought a Nintendo Switch at the end of November in Smyths for my children for Christmas. It was a special deal which included the game Mario Kart. When I bought the Switch box I was told by the Sales assistant in Smyths that the Mario Kart game was in the box. We didn't open the Nintendo Switch box until Christmas Day. There was a code for a free 3 month membership to Nintendo online in the Switch box but no code for the free Mario Kart game.
When we went back to Smyths the sales assistant said I'd need to get in touch with Nintendo UK directly. I got in touch with Nintendo UK - they looked for a photo of the receipt, the box, the contents of the box, various other things. They came back to tell me that the code for our Mario Kart was used on 23/12/2023. I said we didn't open the box until 25/12/23 and the code was not in the box. They said they can see from our online Nintendo account that we have not downloaded the game.
I asked if they could stop the access of the other party who downloaded the game using our code but that wasn't possible. Nintendo UK are saying that they can't do anything for us. I asked for a call back and to escalate the matter to a manager, they said they don't do call backs and that the manager said that they can't do anything for us.
I bought the Switch on the understanding that we would get the Mario Kart game and we didn't. How do I go about escalating this further to get our Mario Kart code?
Thank you for any advice you can offer.
When we went back to Smyths the sales assistant said I'd need to get in touch with Nintendo UK directly. I got in touch with Nintendo UK - they looked for a photo of the receipt, the box, the contents of the box, various other things. They came back to tell me that the code for our Mario Kart was used on 23/12/2023. I said we didn't open the box until 25/12/23 and the code was not in the box. They said they can see from our online Nintendo account that we have not downloaded the game.
I asked if they could stop the access of the other party who downloaded the game using our code but that wasn't possible. Nintendo UK are saying that they can't do anything for us. I asked for a call back and to escalate the matter to a manager, they said they don't do call backs and that the manager said that they can't do anything for us.
I bought the Switch on the understanding that we would get the Mario Kart game and we didn't. How do I go about escalating this further to get our Mario Kart code?
Thank you for any advice you can offer.