Edit: this article may be paywalled - if/when I find one that's not I'll link to it.
www.irishexaminer.com
I'm all for service providers being obliged to make it easy for customers to cancel/switch, and reckon that VM could/should definitely improve matters in this area, but otherwise I'm not so sure that this Comreg case really has merit. So what if some customers haggle, get a better deal and stay with a provider instead of switching? Surely that's a good thing? My own recent experience of cancelling my VM broadband service after 12 month contract was pretty painless. Even if it was just so that I could sign back up with them as a new customer and get the new customer deal!
They called me a couple of times in the month between me giving notice of cancellation and the service terminating, presumably to give me a sales pitch, but I just ignored the calls.
![www.irishexaminer.com](https://www.irishexaminer.com/cms_media/module_img/7586/3793129_4_seoimageog_2.25178941.jpg.jpg)
Virgin Media uses 'legal and practical obstacles' to discourage switching, court told
In its proceedings, Comreg says there is only one way Virgin Media customers are told they could cancel — by ringing the internet and TV service provider's 1908 number
![www.irishexaminer.com](https://www.irishexaminer.com/pu_examiner/images/favicon/favicon-32x32.png)
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