You can accept the compensation on offer from ptsb and still appeal

Any appeal does not affect your right to the redress and compensation outlined above, which will be paid directly to your nominated account upon completion and return of the appropriate instruction forms. nor does it affect your right to make a complaint to the Financial Services Ombudsman or to pursue the matter through the Courts.

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Your decision as to whether to accept the tracker rate mortgage option is NOT conditional on your acceptance of any redress and compensation due to you. Accordingly, you may complete and return the Payment Authorisation and Account Adjustment Instruction Form to direct us to adjust your mortgage account and to organise the compensation payments regardless of whether you make a decision on moving to the tracker rate mortgage.

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Any appeal does not affect your right to the redress and compensation outlined above, which will be paid directly to your nominated account upon completion and return of the appropriate instruction forms, nor does it affect your right to make a complaint to the Financial Services Ombudsman or to pursue the matter through the Courts. There is more detail on this appeals panel process in the Customer Guide enclosed with this correspondence.

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You may return the instruction forms to us to avail of the tracker rate mortgage and/or to direct us to adjust your mortgage account and to pay the redress and compensation amounts to you and still choose to appeal these issues in due course without having to return any money to permanent tsb.

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Gilligan said:

hi looking for a bit of advise or to see if anyone else is in the same situation as us.. We fixed our tracker back in 2007 for 4yrs and then looked to come back off it in late 2008 rang the bank for a settlement figure to see if it would cost us to come off the fixed rate back to the tracker, at the time we were told there would be no penalty for us breaking out early (this particularly phone ptsb has no record of even though we gave the time and date on which we rang) and also told no tracker was available so we were put on a variable rate.

Now the situation we are in now is the bank have paid us our money from 2011(the date on which our tracker was due to expire) to date and gave us our tracker back.

Still our argument is that we would be due our over paid money from late 2008 when we actually were told we could come off the fixed to a variable. we have appealed this with CAP and they have rewarded us with all other issues we had but this one the are saying we are not entitled to. So we are in the situation now that we don't know what to do weather to accepted or go to the FSOM or to get a solicitor involved. As this is nearly 3yrs of our money we could walk away from not far off 10,000.
If anyone else is in a similar situation could you please advise us as what to do or if anyone has got their money back from the day that they broke early and still had remaining yrs left from the there fixed rate.

thanks

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