We were to travel to santorini with XL Leisure group on tues 16 sept and I have just printed the refund form off www.aviationreg.ie for the flight and accommodation, but since I paid for this holiday with visa card, I wondered if it would be better to claim from my credit card company instead.
Any thoughts folks?
Probably simpler and maybe quicker. You were not provided with the service purchased so the card provider should refund you.since I paid for this holiday with visa card, I wondered if it would be better to claim from my credit card company instead.
Hi Katie C
There's about a 6 week waiting list for refunds from aviation reg. If you go to their website there's a FAQ section for XL which opens in a pdf. Hope this is of use to you.
So it appears if there is a problem with your refund from the aviation regulator it may be too late to claim from your credit card company under the 60 day rule.
Exactly! I have contacted Visa again and explained that I have had no reply from aviation regulator. Since I am on day 48 of my 60 day deadline with Visa, they now want me to fax to their chargeback dept - a copy of my claim for refund to AvReg plus copy of reg mail receipt and copy of paid invoice to xl. The original cc payment has now been logged as disputed.
I will keep this updated and would appreciate any further advice
Hi KatieC,
I sent them a letter asking to send back my documents if
my claim is unsuccessful. If that happens I'll send a claim into the aviation
reg. That's pretty much all I can do.
Thanks for the update. Hope you have some joy with your claim.
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