Hi Everyone,
I have been having a problem with a living social window cleaning deal.
Basically I purchased the deal for window cleaning through living social in Nov 2011. I rang up the service provider to book in and they had no weekend availability for 3-4 weeks so I booked the first available Saturday. The day arrived and I sat in like a fool waiting on the window cleaner. He didnt show. I called the company but no answer as it was Saturday.
Called them the following Mon, they didnt know why he hadnt shown up but didnt have further weekend availability for the rest of the month. I was going on holidays in Jan so said Id call back in Feb to re-schedule. I call back in Feb, again no availability for the rest of the mth, I explained this was 3rd time to try book and about the previous no show. They offered to put me down for a cancellation, I never got a call back to say one came up. I asked for availability the following month (at this stage March) and was told they do not open there booking calendar that far in advance and to ring back closer to the start of March (i.e. in 3 weeks, I dont understand why they dont take bookings 3 wks in advance but anyway!). Again no availability for March.
The voucher expired in April and I tired of trying to deal with the company. So a week before the expiry I contacted living social by email explaining the above, no response from them either. Sent a strongly worded email reminding them (at this stage the voucher had expired) and I got a generic reply quoting their terms and conditions and saying that they cannot refund expired vouchers! I again mailed back to say the voucher only expired as the company were un responsive and wouldnt allow me to book and also that at the time I originally raised the issue with LS it was still in date. They came back with the same response again re T&C's and how the contract is with the supplier etc etc.
Has anyone any advice on my rights in this situation please? I understand the service issue is with the cleaning co but at the same time LS was the agent offering their services and it is they who have processed my money etc. AFAIK the supplier only gets pd for redeemed vouchers so my € is still held by LS. Surely there has to be some fallback for either LS or the cleaning company, it cant be right that it is just me left out of pocket for services not provided! I had similar problem with a groupon voucher and they issued a refund without any of this messing!
Apologies for the long post, just livid at this stage!!! Any thoughts are appreciated. Thanks
I have been having a problem with a living social window cleaning deal.
Basically I purchased the deal for window cleaning through living social in Nov 2011. I rang up the service provider to book in and they had no weekend availability for 3-4 weeks so I booked the first available Saturday. The day arrived and I sat in like a fool waiting on the window cleaner. He didnt show. I called the company but no answer as it was Saturday.
Called them the following Mon, they didnt know why he hadnt shown up but didnt have further weekend availability for the rest of the month. I was going on holidays in Jan so said Id call back in Feb to re-schedule. I call back in Feb, again no availability for the rest of the mth, I explained this was 3rd time to try book and about the previous no show. They offered to put me down for a cancellation, I never got a call back to say one came up. I asked for availability the following month (at this stage March) and was told they do not open there booking calendar that far in advance and to ring back closer to the start of March (i.e. in 3 weeks, I dont understand why they dont take bookings 3 wks in advance but anyway!). Again no availability for March.
The voucher expired in April and I tired of trying to deal with the company. So a week before the expiry I contacted living social by email explaining the above, no response from them either. Sent a strongly worded email reminding them (at this stage the voucher had expired) and I got a generic reply quoting their terms and conditions and saying that they cannot refund expired vouchers! I again mailed back to say the voucher only expired as the company were un responsive and wouldnt allow me to book and also that at the time I originally raised the issue with LS it was still in date. They came back with the same response again re T&C's and how the contract is with the supplier etc etc.
Has anyone any advice on my rights in this situation please? I understand the service issue is with the cleaning co but at the same time LS was the agent offering their services and it is they who have processed my money etc. AFAIK the supplier only gets pd for redeemed vouchers so my € is still held by LS. Surely there has to be some fallback for either LS or the cleaning company, it cant be right that it is just me left out of pocket for services not provided! I had similar problem with a groupon voucher and they issued a refund without any of this messing!
Apologies for the long post, just livid at this stage!!! Any thoughts are appreciated. Thanks