Which broadband provider?

ClubMan said:
I presume that VM isn't an option for you?
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An email from Siro late last year indicated we'd have fibre to the house first quarter in 2025
So it's coming but won't be here in time for when I have to renew
Yes VM is an option but past experience, although many years ago has left me with bitter taste regarding them
and would only go near them if I had no choice and even then I might think otherwise

I'm happy enough with the service and speeds I'm getting, not so happy that I will be paying the same price as the full fibre
and most defiantly not happy with Eir's or Vodafone's pricing policy's and can see that model becoming standard across many service providers
 
I'm with Digiweb and I am very satisfied with them. They are Irish and based in Dundalk, I think. Easy to reach and helpful with any queries - local staff. But in truth I have never had an service issues. The Fritzbox modem/router is very good. Apparently the best of the service provider routers.

I'm on the 1000mbs Siro package. I don't need 1000mbs but the package suits me as it includes free landline (VOIP) calls to Ireland and UK landlines and mobiles. I hadn't realised that they also provided a 100mbs fibre package but they do (with same landline package included). It may be of interest to you and I assume they would upgrade to full fibre when available. As they are helpful on the phone it may be worth chatting to them. The price for the 100mbs is the same as the 1000mbs and you can negotiate with them on price at the end of the first year. They do have an upgraded router version on the 1000mbs package, so if you are considering them you probably should enquire about this before any order.

Superfast 100Mbps - Digiweb

digiweb.ie
 
Cervelo said:
Yes VM is an option but past experience, although many years ago has left me with bitter taste regarding them
and would only go near them if I had no choice and even then I might think otherwise
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You might be cutting your nose off to spite your face.
€35 p.m. for 12 months on 500Mbps for a new customer versus...
Cervelo said:
So after 6 years of BB for €30pm it seems the cheapest now that I can get will be €35pm for 100 down and 18 up
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Ruffian said:
The price for the 100mbs is the same as the 1000mbs and you can negotiate with them on price at the end of the first year
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Thanks for that Ruffian, but their nearly the same price as Eir and Vodafone but might be an option when my BB gets upgraded
ClubMan said:
You might be cutting your nose off to spite your face.
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I don't think it's a case of "might", I won't deal with VM because of all the hassle I've had with them in the past
As far as I'm concerned the bridge is burnt and there is no chance of it been built again even if it was for free
 
Cervelo said:
but their nearly the same price as Eir and Vodafone but might be an option when my BB gets upgraded
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True but it might be worth asking them if they would agree to upgrade you as soon as fibre becomes available locally - without waiting the best part of a year.
 
We've had Virgin BB and landline for years. Always paying a tad too much. Last year, we added TV and Sky Sports (we left Sky, who had been our TV supplier for a long time).

Time to renew again now. I've never considered cancelling VM and renewing as a new customer. I've only ever haggled the existing contract for another year. Their BB is very good and we use the landline quite a bit for calls to international mobiles and landlines.

Food for thought.

Thanks.

D.
 
Our BB provider for the last 5 years was Vodafone (using open eir fibre). For the last two years the "loyalty team" renewed our contract at "new business" prices with very little resistance. This year there was no way they would give us anything other than a significant price increase. So we flipped to eir. Same physical fibre, 15 minute downtime, and because we have our own router all that was needed was to change the username and password and reboot. Also cut the service from 1GB to 500MB and haven't noticed the difference.

Vodafone have SIRO fibre here at a lower price but said they couldn't offer it to us as it is available to new customers only !! I didn't push it as I don't want it - a few of the neighbours who have SIRO fibre ended up with the fibre supply running up, down and across the front of their houses and there is no way I'd allow that.
 
Having read through this thread can I pick back up on it with a question. We were with Eir and paying €35/Mth in contract for 500mb service. Contract is up mid July. Once I got their email to say its ending soon I called Eir as I seen on bonkers.ie that they have the same deal etc. However Eir said I'd have to take a price increase as this deal is for new customers only. So that's fine so, we'll be off elsewhere..

I see Sky have a deal for €30/Mth for same product with 12 month contract. I contacted Sky and said I'm going to give Eir my 30 days notice on June 13th. She said not to to that as they'd have to wait until after that to port me over which may cause down time. She said to contact Sky the first couple of weeks in July and they will bring it over seamlessly. I am a little worried Eir will get messy if I don't give the notice. My wife works from home so need seamless changeover.

Anyone any experience of how best to do this, especially with Eir in mind?
 
My understanding with BB is you have to give them notice
All it takes is a phone call to tell them you won't be renewing and one to your new provider informing them of the date you want service from
We've changed providers from Eir to Vodafone and now with Pure and have always given notice
The switch over has always gone smoothly with no loss of service
 
I was with Eir BB in 2023/2024. Poor customer service. What are Eir like this year...any improvement?
 
Xelfyou said:
I was with Eir BB in 2023/2024. Poor customer service. What are Eir like this year...any improvement?
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Speaking personally, I just can't believe that Eir/Eircom will ever provide a good service at a competitive price.

It has a long history of sharp practice in relation to selling its services, subdividing its charges finely (almost nonsensically so at times) and using the law to frighten protesting customers into paying mad bills.

The Eir house is haunted - get out, man.
 
Tempted by Vodafone. Currently with Virgin. Virgin have just offered me a new contract - BB(500)/TV/landline/Sky Sports for €109 p/m. That’s also tempting to avoid the hassle of switching.

D.
 
This seem to be a new thing where existing customers get shafted to subsidise new customers. I'm having the exact same this week with Bord Gais, who want us to take a 9% increase to stay on our current tarrif for a 12 month contract, all the while offering the same deal we are coming off to new customers. It's really insulting!
Cervelo said:
All it takes is a phone call to tell them you won't be renewing and one to your new provider informing them of the date you want service from
We've changed providers from Eir to Vodafone and now with Pure and have always given notice
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But did this not mean you had to wait until the 30 days were up before you could move to new BB supplier? or did you start with new provider inside that time? Tks
 
Tobyboy said:
This seem to be a new thing where existing customers get shafted to subsidise new customers.
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This isn't at all new. It's been going on for decades and probably ever since the relevant services were demonopolised and the markets opened up to multiple service providers. (And I'm not implying that it was better before that!).

Edit: post crossed with @Dinarius's post.
 
Tobyboy said:
It's really insulting!
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Ain't that the truth, I can understand these providers offering new customers new deals to attract them but in my eyes it shouldn't be at the expense of the existing customers, they should be offering existing loyal customers better deals to keep us
Tobyboy said:
But did this not mean you had to wait until the 30 days were up before you could move to new BB supplier? or did you start with new provider inside that time? Tks
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We do the switch over on the last day of the existing contract but I don't see a problem in arranging the switch over for a couple of days earlier
 
Tobyboy said:
But did this not mean you had to wait until the 30 days were up before you could move to new BB supplier? or did you start with new provider inside that time? Tks
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no once you are out of contract you can move, ive moved annually never had an issue.
 
Vodafone offer: 100Mb BB/TV/Sky Sports, €60 for the first six months and €95 thereafter for 24 months contract. If you don’t need BB for gaming or other fast downloads, not a bad price.

D.
 
JoeRoberts said:
Who is this ? , i haven't come across it
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Virgin for one.

Terms | Terms And Conditions | Virgin Media Ireland

Read a summary of the Virgin Media Ireland terms and conditions here. Find out all you need to know about contract lengths, equipment, cancellation and more
www.virginmedia.ie
 
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