can we challenge that in courts, my credit card was stolen as the hotel room was broken in. Bank refused to pay as i was late by three days ( it is only after 3 days i relaised this card was also lost) as i rarely uses the card. all other banks, the cards which i realised and reported refunded money after looking at evidence.
the case officer or worker at ombudsman sent me a shocker letter, the dispute is between me and hotel (where i stayed, as hotel failed to protect belongings in my view, it is the country police in gibraltar should investigate the case).the decision letter says: as per act blah, blah, blah office of ombudsman can refuse to accept a complaint on its own.
then another sentence, as hotels are not governed by ombudsman your dispute is not covered by jurisdiction of ombudsman as hotel XXXXplaza is not a registered finance house in ireland and it should be taken to relevant authority,
i thought for a minute if this is some kind of joke played by case worker, then started crying as i have more than €2500/- spent fraudulently on card, now i have no option to sue bank for €2500/- plus interest charged
question is can i go to court on such joking decision handed over to me that complaint cannot be accepted and case worker made a fatal mistake and increased my costs
the case officer or worker at ombudsman sent me a shocker letter, the dispute is between me and hotel (where i stayed, as hotel failed to protect belongings in my view, it is the country police in gibraltar should investigate the case).the decision letter says: as per act blah, blah, blah office of ombudsman can refuse to accept a complaint on its own.
then another sentence, as hotels are not governed by ombudsman your dispute is not covered by jurisdiction of ombudsman as hotel XXXXplaza is not a registered finance house in ireland and it should be taken to relevant authority,
i thought for a minute if this is some kind of joke played by case worker, then started crying as i have more than €2500/- spent fraudulently on card, now i have no option to sue bank for €2500/- plus interest charged
question is can i go to court on such joking decision handed over to me that complaint cannot be accepted and case worker made a fatal mistake and increased my costs