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I am sick and disgusted and cannot believe their response.....anybody got any advice?
I think if the hotel can secure a new booking for that date in May....which is eight months away....they should refund the OP their deposit in full. It's not as if they are cancelling eight weeks in advance of the wedding....the hotel will not lose out in any way.
This is difficult to understand. Are you totally cancelling your marriage because your nephew is ill ? Surely you have another date in mind that you could negotiate with the hotel. i've seen people who still get married even in the midst of great grief such as terminally ill parent/sibling.
Hi, we booked our wedding in May and paid a hefty deposit (they stated it was non refundable). Recently my baby nephew has become very ill so we've had to cancel...Yesterday I rang the hotel explaining our heart break etc in the hope that they would show some compassion but all they offered was to refund us some of the deposit if they resell the venue..I am sick and disgusted and cannot believe their response.....anybody got any advice?
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