Great article below and some very valid points.
Tracker rate overcharging story still full of holes via The Irish Times
http://www.irishtimes.com/business/...rcharging-story-still-full-of-holes-1.2891237
Poor excuses but digging into the background as to why this happened.
I have internal notes from UB when I requested my tracker move to fixed. They refer to my request saying " tracker removal form sent" but nowhere does it say this on the actual form. Clear to see how they were viewing this internally.
Tracker rate overcharging story still full of holes via The Irish Times
http://www.irishtimes.com/business/...rcharging-story-still-full-of-holes-1.2891237
Poor excuses but digging into the background as to why this happened.
I have internal notes from UB when I requested my tracker move to fixed. They refer to my request saying " tracker removal form sent" but nowhere does it say this on the actual form. Clear to see how they were viewing this internally.