I would like to warn about these <snip> as well. <snip>
I booked 9 nights at a hotel in Benidorm. The room was paid for the 9th of June. I could see on my bank statement that the money was taken from my account.
When we arrive at the hotel the 29th of July, nearly 2 months later, the hotel informed us that we have no room because roomsnet.com has not paid the hotel.
We had to ring rooms.net and first they tried some bull s… story that we had not had money in the account when the room was to be paid and that the booking was cancelled.
When I told them I was looking at my bank statement and could see that the transaction was made they change the story to that their agent in Spain had not been able to forward the money to the hotel due to computer or transfer error or some other stupid excuse.
They had sent us the voucher we were going to give to the hotel, you never get that if your booking isn’t paid, but for nearly 2 months they didn’t tell us we had no room.
We were going to get our money back, but of course it would take 2-3 bank days.
In the meantime we had to pay the hotel 870 euro out of own pocket. When we got the money back from rooms.net we got the amount that we had paid to book with them which of course was less, that’s why you use internet booking – to get a good price.. So all of a sudden the hotel coasted us 240 euro more.
I have e-mailed roomsnet.com several times because I think they should compensate me for the price difference but they don’t even have the decency to answer.
I have definetely booked my last hotel with this Internet site and I don’t recommend it to anyone else.