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I agree - the vodafone.ie site is the WORST performing site on the web - frequently out of action and very slow at the best of times when it is working. Logging into the main section is bad enough, but I swear that doing the second internal login to get into your billing section (even the online banking systems only have one login so whats the need for the second one here?) is even worse - I'd say about 7 times out of 10 it just times out.
Why are the webtexts restricted to Irish numbers? Why is there no address book? Mmmm, surely this couldn't be one of the reasons why O2 have just gained 90,000 customers in the last couple of months?
I emailed a complaint a few months back (somehow got hold of the email address to complain to)....only for some tech support fella to tell me it must be a connection problem on my side. I informed him it was not as I have tried it from work, my home broadband, and dialup and its the site, not the connections. They then got smart and told me mine was the only complaint they had received so it must be a problem on my side. Don't they realise theres a difference between the number of people that bother to complain and the number that are encountering the problem? When I pointed out that their site is slower than the BoI online site, which is hardly fast itself, and they rebfuted this with a simple 'No its not' I knew it was going nowhere.
I have a friend who worked there for a while and he said the problem is down to a poor technical architecture which does not lend itself to scaling across a larger number of servers. So the problem may be that the servers simply cannot handle the load, which will reduce the number of available sessions, which explains why it works ok once you manage to get it. The absurdly short session timeout length is probably also due to them wanting to free up sessions for active users.