I have had a great broadband service from Virgin for a few years now. Suddenly the signal starts dropping out. I rely on this broadband, and pay well for it. Virgin tech support doesn’t answer the phone. Slagging them off on twitter eventually gets a response. They say it must be the router and send a new one. Now instead of dropping the signal is slow. Less than mbps on a service advertised as 200 mbps.
And they still dont answer the phone.
Thank you for listening. It has helped.
A couple of years back when we had a problem with my mother's Virgin Media service we could not get it sorted so we e-mailed the M.D. and they came back immediately so fair dues to them there. Looking on Google would show Tony Hanway as the M.D. so you could try that. If you cannot find his e-mail I can look later (heading out now) and see if that is what we used. Not sure if I got it from AAM too
I emailed Tony Hanway just now, I will let you know how that goes.Rooted around on AAM and I think this is the e-mail tony.hanway@virginmedia.ie
In my experience, if you can phone at 9 am there is a good chance of speaking to an agent within a few minutes.
I got a new telephone handset recently, I made the great mistake of not getting one with a speaker.I came home from a few days away to find my router dead.
I rang them at 9 am this morning and waited 30 minutes.
I had no plans to out and I was able to do other things while waiting so it was not too bad.
They don't tell you the wait time or where you are in the queue.
Brendan
So I emailed Tony at 18:01 on Friday. At 18:39 I received a DM on Twitter. However once I replied the conversation went dead.Thanks all.
I tweeted @VirginMediaIE this afternoon and got a reply within 10 mins asking me to send a DM. I sent the DM at 1:30 this afternoon, no reply so far.
I emailed Tony Hanway just now, I will let you know how that goes.
Poor Tony is going to be inundated now!Tony the man. Thanks @Sue Ellen.
I made the great mistake of not getting one with a speaker.
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