M
One month later I received an email regarding 'satisfaction survey' and was surprised to see over 40 other email addresses listed in the addressee list. These were similar other employees from other companies who accessed the 'confidential' service.
Following investigation, the issue arose due to 'human error', which by all accounts could happen with any of us sending emails. However, I would be reluctant to use the service again. Any advice/ comments?
It transpires that the service is operated by an outsource organisation in the UK
[broken link removed]
P.s. when I asked VHI for an 'access request' to find out what data held by themselves or PPC- they said I must contact the UK company!
Matter reported to Office of the Data Protection Commissioner- but expect this is simply standard nowadays and standard type responses issues.
These case studies provide an insight into some of the issues that this Office investigates on a day to day basis.
Yes one of the affected staff members from a different organisation did that- and forwarded copies of the supposedly 'private and confidential' responses received from VHI and ODPC. It is clear that they only react to those who shout loudest, as despite everyone else being affected to the same extent- they just sent 1 reply from VHI and nothing from ODPC to everyone else...
If I was you Mary, I would send an email to all the email addresses you got (maybe set up a new email address to keep your own privacy) telling them what happened - use the BCC function so you don't repeat the offense.
If the DPC got 40 complaints they might act.
Complaining about their handling of the matter- unfortunately all VHI/ PPC have done after the incident is the minimum required under the ODPC requirements.
Best option would be for affected staff to ask employers to move with their feet,,,
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