Cyclingmagpie
Registered User
- Messages
- 14
This point did come up before. Fair enough, some of the life assurance companies may be restrictive on this.With the Zurich funds at least, this is not an option. They don't let you pay the tax via alternative means like from your cash, it's taken directly from the fund, but also they don't let you top up the fund either. Well, they don't let you top up the bond type funds which were a single lump sum investment, if you wish to add more money you have to set up a new separate bond investment.
Not just customer support. I sent them a sales inquiry and they came back to me two weeks later@Cyclingmagpie Beware of Standard life's extreme slowness in support (they are very, very slow on responding to your queries / working on thei actions).
Beware of Standard life's extreme slowness in support (they are very, very slow on responding to your queries / working on thei actions).
Not just customer support. I sent them a sales inquiry and they came back to me two weeks later
Not just customer support. I sent them a sales inquiry and they came back to me two weeks later
I'm not saying somebody needs a dressing down in public.How would you discipline a staff member? If someone isn't meeting their performance targets/objectives they could have a reduced bonus or be put on an improvement plan.
The days of a manager giving the hairdryer treatment in the middle of a busy office are long gone thankfully.
After almost a lifetime of dealing with organisational dysfunction, bureaucratic incompetence and inefficiency, too many toxic colleagues and the like I can't say that I blame them. I wish that I had figured that out earlier myself.I find a big part of the problem with most financial services companies these days is that, you just can't get the staff. The younger generation do not appear to take much pride in their work - jobs are disposable to them.
I agree and disagree. I am in Customer Services over 25 years.After almost a lifetime of dealing with organisational dysfunction, bureaucratic incompetence and inefficiency, too many toxic colleagues and the like I can't say that I blame them. I wish that I had figured that out earlier myself.
All the decent ones have better jobs than customer service.I agree and disagree. I am in Customer Services over 25 years.
Younger people are lacking basic skills, afraid to pick up the phone and deal with an issue head on, always want to pass the buck. Not inquisitive enough to get to the real cause of a problem and figure it out for a customer.
Like ok, some customer services roles do not set your world on fire like getting content for Instagram - but would you not just want to do your best?
This is something I have encountered a lot in my own job and my experience contacting various companies after the death of a family member.
Customer Service, whilst not exciting, it is an important job - do you think the CEO of Irish Life / Zurich etc know how to input a trade or a new business case? They are so far removed from the customer!All the decent ones have better jobs than customer service.
Many see this as an advantage. Especially if you are contributing on a monthly basis. Just start a direct debit and away you go, you don't have to do anything once the plan is in place, the contributions are taking from your bank account, invested by the fund manager and tax paid by the administrator. Yes, the cost is higher than doing it yourself, that is because you are outsourcing all the work to someone else.One other thing I think you are missing is the disadvantaged way Standard Life do the tax for you. On the 8yrs anniversary when the tax is due, they pay the tax by using money that's within the fund. They won't let you pay the tax from your own separate source of money from outside of the fund. This has an effect on the long term performance of the fund.
With Degiro, you can pay the tax from your own cash, etc and leave the fund alone. It's bad enough having to pay the deemed disposal without being forced to pay it by taking money from he fund itself.
From what I heard Sarah is that a lot of people working in customer/ broker service left the industry altogether and for better paying jobs. Whereas in the past, there was always a big enough pool of candidates moving between the various companies, that pool has shrunk considerably.Customer Service, whilst not exciting, it is an important job - do you think the CEO of Irish Life / Zurich etc know how to input a trade or a new business case? They are so far removed from the customer!
There needs to be more emphasis put on the role, take pride in your work etc.
I couldn't agree with you more.From what I heard Sarah is that a lot of people working in customer/ broker service left the industry altogether and for better paying jobs. Whereas in the past, there was always a big enough pool of candidates moving between the various companies, that pool has shrunk considerably.
Then taking on recruits with no experience, they have to be trained, so the experienced ones are getting less work done as they are spending more time training people, who end up not staying.
In saying that, some companies have been so bad for so long, there has to be more going on than just the salary scales of staff in broker service.
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