Recently signed up to UTV Clicksilver. I received no correspondence after I sent in the application, and the only contact I had with them was when I called them to check on the status. A few days later, a dsl router was left outside our door without any note saying it was from UTV. I called them again on Tuesday (this was my advised 'go-live' date, and asked when I was getting a username and password. I was told that I could get them then, and did I want them. I said that I certainly did. Now happily surfing away, but have not received an account number, so am not able to monitor my usage, and have received no info on whether we now have telephone services from them. What are people's experiences-do I have to call again to get this info, or will they eventually get round to sending it?
UTV Clicksilver-do I have to initiate all contact?
- Thread starter CCOVICH
- Start date
I am on the Clicksilver three month free trial, received my account id/username/password by email, the router by courier, set it up myself and have had no problems thereafter including accessing my online account details.
Your ADSL router login is your account identifier and is of the form csxxxxxx where xxxxxx is a six digit number. You can see this by connecting to your ADSL router via http://192.168.1.1 (unless this has been changed), entering the username admin and the password (blank by default if I recall correctly). This and your password should have been emailed to you. You will need them to log into your Clicksilver account to check your bandwidth usage etc. using the My Account link here. You should also read the Clicksilver FAQs if you have any questions before calling them.
Your ADSL router login is your account identifier and is of the form csxxxxxx where xxxxxx is a six digit number. You can see this by connecting to your ADSL router via http://192.168.1.1 (unless this has been changed), entering the username admin and the password (blank by default if I recall correctly). This and your password should have been emailed to you. You will need them to log into your Clicksilver account to check your bandwidth usage etc. using the My Account link here. You should also read the Clicksilver FAQs if you have any questions before calling them.
"This and your password should have been emailed to you."
That's the problem-haven't received any e-mails. I did try the login username and password I used to setup the router, and bingo it worked, so thanks for the info Clubman (yet again!). I just think it's strange that they didn't bother to contact me by e-mail to tell me all this.
BTW, my usage this month is showing as 0 for both download an upload, and I've been using it for the past 4 days. Is this normal during the trial (the limits don't apply?), or is there a lag in UTV updating your account?
That's the problem-haven't received any e-mails. I did try the login username and password I used to setup the router, and bingo it worked, so thanks for the info Clubman (yet again!). I just think it's strange that they didn't bother to contact me by e-mail to tell me all this.
BTW, my usage this month is showing as 0 for both download an upload, and I've been using it for the past 4 days. Is this normal during the trial (the limits don't apply?), or is there a lag in UTV updating your account?
When I started using it it took a few days (or weeks?) for the stats to start updating. After that they seem to update daily. I'm very surprised that they never emailed you when you applied for Clicksilver and when they allocated your details/activated your account.
euroDilbert
Registered User
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- 298
CCOVICH - my experience was the same as Clubman's.
Try emailing or phoning support to find out if there's a problem.
Incidentally, I have been a happy UTV customer for about 6 months now, and have had no problems whatsoever. Others have had problems at various times, but that might depend on your exchange.
Also, since last night my 512kb speed is now 1Mb (as for eircom).
Try emailing or phoning support to find out if there's a problem.
Incidentally, I have been a happy UTV customer for about 6 months now, and have had no problems whatsoever. Others have had problems at various times, but that might depend on your exchange.
Also, since last night my 512kb speed is now 1Mb (as for eircom).
I've been using it since January and haven't had any problems other than the outage yesterday which I think was down to eircom and related to the upgrade of their ADSL packages (the ones resold by most or all other ADSL service providers who take them on a wholesale basis) from 512Kbps to 1Mbps or 1Mbps to 2Mbps. Only noticed this evening that my erstwhile 512Kbps link is now 1Mbps. The main issue I've had with UTV is that they can be very slow to answer technical support emails relating to their broadband or voice services.
I am with Clicksilver since 06/2004 and am generally happy with the service. They sent me an e-mail last June advising me of a/c details and password and also to tell me that the the modem would arrive two to three days later which it did. I opted for self install. I have used their phone support a few times which I found ok though e -mail replies from them are quite slow.
Same general experience here. I signed up for the trial at the start of January but there was a delay and no update on when the modem/router was to be delivered and it eventually arrived while I was abroad and I hadn't known to arrange for somebody to be there to accept delivery so when I complained about the lack of notification they moved my start date forward to when I was able to actually install it on my return which was fair enough. When I noticed the outage at the weekend I called the 1890 926111 support number only to discover that it's only operational office hours seven days a week. Oh well...
As far as I know it's here to stay. eircom doubled the download speed of their 512Kbps and 1Mbps retail and wholesale ADSL packages and the wholesale packages are resold by the majority of domestic ADSL providers. Note that the upload speed of the 512Kbps (now 1Mbps) packages remains at 128Kbps at the moment but I've heard rumours that this may be doubled too. I'm surprised that there hasn't been more coverage of this event myself. This speed tester is useful for estimating your download/upload speeds - obviously (due to overhead, latencies etc.) you may not always hit the absolute max (e.g. 1Mbps/128Kbps) while with very compressible content (e.g. raw text) you may seem to surpass it!
This upgrade has been initiated by Eircom.
As part of it, all standard Eircom BB users will go from 512Kbps to 1024Kbps.
Users on the higher monthly package will go from 512Kbps to 2048Kbps.
There is no change to upload speeds, these remain at 128kbps.
Also Eircom are doubling there caps. So lower package cap moves from 4Gb to 8GB and the more expensive package moves to 16Gb from 8Gb.
Esat/Utv users will get the increased speeds but currently their caps remain as is.
Since there is a 13-15% overhead for transmitting packets over the network this means that people will be able to download at up to a max of about 109KB/s on lower package and approx 220KB/s on higher package.
Enjoy.
S
As part of it, all standard Eircom BB users will go from 512Kbps to 1024Kbps.
Users on the higher monthly package will go from 512Kbps to 2048Kbps.
There is no change to upload speeds, these remain at 128kbps.
Also Eircom are doubling there caps. So lower package cap moves from 4Gb to 8GB and the more expensive package moves to 16Gb from 8Gb.
Esat/Utv users will get the increased speeds but currently their caps remain as is.
Since there is a 13-15% overhead for transmitting packets over the network this means that people will be able to download at up to a max of about 109KB/s on lower package and approx 220KB/s on higher package.
Enjoy.
S
Savvy said:
Not meaning to be too pedantic but bear in mind that the latter two figures should be 16GB and 8GB since B=Byte and b=bit by convention. Not also that UTV Clicksilver/Clicksilver Plus already had an 8/16GB cap per month respectively so eircom are simply matching these.
I've been following this thread with interest. I also have UTV for phones and broadband and have had no difficulties whatsoever. However I notice that users can see their connection speed has doubled and how much of the 8gb a month they have used. How do you find this information out.
Many thanks in advance.
Many thanks in advance.
As far as I know you do have to take their phone package if you take their broadband packages. See item 5 of their terms & conditions. I was already on UTV Talk so it didn't really affect me.
MonsieurBond
Registered User
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- 819
No more free lunches...
EsatBT told me in response to a query yesterday that there are NO MORE FREE BROADBAND TRIALS as and from 1st April 2005, as the trials were the result of a Government initiatiave which ended on 31st March.
CCOVICH said:
EsatBT told me in response to a query yesterday that there are NO MORE FREE BROADBAND TRIALS as and from 1st April 2005, as the trials were the result of a Government initiatiave which ended on 31st March.
Last edited:
Re: No more free lunches...
According to the UTV Clicksilver Ts&Cs you can sign up for their offer until 15th April.
MonsieurBond said:
According to the UTV Clicksilver Ts&Cs you can sign up for their offer until 15th April.
Their Clicksilver page also says that the offer ends on 30th June but it's not clear of this means that you can still sign up up to that date or of that's when the free offer ends for customers who sign up in April!?