[broken link removed]
January 1, 2011
UPC’s rural operations, MMDS, lack the ability to mirror the level of service they have in the cities. The strategy is to lose these customers and pick up more profitable cabled urban customers in their place. This bleed of customers out to Sky primarily is due to the lack of High Definition, Personal Video Recording (pause and rewind, series link) and other modern features. The outlay it would take UPC to change the MMDS rural technology (barring certain small areas in ex NTL franchises) is not worth the return and the company has made a strategic decision to cede these customers to Sky. Inquire and you will be told there are plans to roll it out to mollify you. There are no such plans. Threaten to cancel and you will be given a reduced rate, but make no mistake, these features are never coming.