Long time lurker, first time poster.
We've been with UPC at our current address for about 2.5 years now. Setup is basic TV & Multiroom & Broadband, initially at €52 PCM (IIRC) and more recently at €57.49 PCM as there was a price increase around Christmas 2012.
We felt that they had been good value as 1. they have provided near-100% uptime and 2. added a lot of extra channels in the past 6 months.
Reasons for using them initially was that Sky did not offer broadband at the time and we did not want two seperate bills which also worked out more expensive.
Sky now offer broadband meaning the equivalent bundle comes in at €52 PCM.
I contacted UPC via IM on their FB page that we were happy with the service and could they match this or we would consider moving. Their Customer Loyalty department called back and offered more channels and faster broadband or that they could provide the existing package at €42 PCM.
€57.49 x 12 = €689.88, €42 * 12 = €504 equals an annual saving of €185.88.
I thought that was a daycint discount considering I only put in 5 minutes work - 2 minutes pricing the equivalent package with Sky and 3 minutes worth of a Facebook message to UPC.
I got onto to them last week.
Sales tried to offer me more BB, I asked for same package at the new lower price. Ok that was 5 a month saved. Then asked if I could get the offer they keep offering new people.
Sales unable to do that so he passed me to the loyalty dept.
Nice lady put me on the 5 quid cheaper price for the middle bundle. Then put me on 20 off for 6 months So for the next 6 months I am on €51 a month for 6 then 71 for the rest of the year.
Well worth the phone call again.
I will be ringing them again next year.
In fairness the fact that sky are finally offering some alternative should help shake things up a bit.
At just under 750 for the year they are hardly giving the service away, I won't be doing a whip round for them just yet.
51 x 6 plus 71 x 6 is still over 700 yoyo's, and I am tied in for another 12 months.
Sept12: Compared UPC Broadband+Phone (Freetime World)
with existing provider.
Changed over to UPC
Apr13 Noticed phone tariffs last bill were significantly dearer.
UPC tell me went up Sept12.First I heard of it.
Callcosts.ie still showing old tariffs.
Contacted Comreg/callcosts
HERE'S THE FUNNY BIT
They say UPC's job to update callcosts.ie
and I'm to tell UPC to do so!
They say UPC's job to update callcosts.ie
and I'm to tell UPC to do so!
We use cookies and similar technologies for the following purposes:
Do you accept cookies and these technologies?
We use cookies and similar technologies for the following purposes:
Do you accept cookies and these technologies?