Well, looks like the UPC digital+ box for a variety of reasons, including a power outage will sometimes go into 'safe mode' and reset itself, as happened to us. UPC say it is 'rare' that all the recordings are lost (including protected ones), but it does happen and No there is no way to retrieve them.
So bear that in mind. If there is something you really really want to watch record it onto a DVD recorder.
Well, it just happened again this evening around 8.40pm. For no reason, UPC box goes blank, then the initialisation screen appears and you have to enter Activation code and ALL my DVR recordings are gone. Not so 'rare' an occurrence as UPC would have me believe.
Well, it just happened again this evening around 8.40pm. For no reason, UPC box goes blank, then the initialisation screen appears and you have to enter Activation code and ALL my DVR recordings are gone. Not so 'rare' an occurrence as UPC would have me believe.
My UPC box is acting up also.
Not recording as programmed...well it says it has recorded "Mamma Mia" for example and then to my daughters consternation there is just a blank screen...
It probably is a rare occurance, but you have a dodgy box.
You need to demand a new box from them.
UPC told me yesterday when I complained, that because I never actually switch off the power supply to the UPC box, that 'upgrades build up' and the box will then reset itself to receive the upgrades.
I'm not sure how true this is - is this not UPC just doing upgrades and they have set some sort of timer to automatically upgrade the box if the upgrade hasn't been done?
They said I needed to switch off the power to the box every couple of weeks to stop this happening (the box resetting and deleting everything). But it doesn't say this anywhere on the documentation. Just switching it to standby isn't enough apparently.
Again - with UPC, the customer is always wrong...
I switched on my box this morning and it asked for the code and said it is initializing. I put in the code and the initialization failed - could not detect channels.
Will it right itself (I assume this is due to the cable being 'down' or something on their end)? Or do I face the prospect of losing all recordings?
Well, it just happened again this evening around 8.40pm. For no reason, UPC box goes blank, then the initialisation screen appears and you have to enter Activation code and ALL my DVR recordings are gone. Not so 'rare' an occurrence as UPC would have me believe.
It needs to be replaced.
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