Great news! Good to know I'm not alone. Cheers Get planning. Can I ask was your argument similar to mine? Am I missing something that I could also throw into the mix?I'm with you on this. It's all smoke and mirrors with UB. I sent formal complaint, got a final response, badly worded response, incorrect details etc. They are covering things up on these mortgages. I'll be submitting a complaint to the ombudsman. FA originally sold us these mortgages, UB took them over but they were sloppy with their paperwork, T&Cs etc.
Agree 100% with this, they don't give out free money as 'good will' payment. There's no such thing as good will with a bank.Ulster Bank will argue with a customer over 30 euro on a credit card bill, they're a bank so why are they giving away 58 million euro to customers when according to them, they are entitled under the T&Cs to do whatever they like?
They're giving 4500 offset customers free money willingly yet they are fighting 5300 customers, the ombudsman and the high court over customers entitlement to a tracker mortgage refund?
Banks do not just give away money! Especially if they are 'legally' entitled to manipulate the T&Cs as they wish. There is something not quite right about this whole thing.
Feel free to email me at julkatisire@gmail.comGreat news! Good to know I'm not alone. Cheers Get planning. Can I ask was your argument similar to mine? Am I missing something that I could also throw into the mix?
DoneFeel free to email me at julkatisire@gmail.com
Never got your email but yes I'm complaining to the FSPO. They will still close the accounts regardless so not sure what happens after if the FSPO does take up a case and deems the closing of the accounts to be a breach of T&Cs?Great news! Good to know I'm not alone. Cheers Get planning. Can I ask was your argument similar to mine? Am I missing something that I could also throw into the mix?
Will send again!Never got your email but yes I'm complaining to the FSPO. They will still close the accounts regardless so not sure what happens after if the FSPO does take up a case and deems the closing of the accounts to be a breach of T&Cs?
Thanks Keninf it maybe old but also a precedence?Removal of Offset Mortgage by Danske Bank
I have recently taken a case to the FSOB with regard to the termination of my offset Mortage facility by Danske Bank on foot of a commercial decision by the bank to terminate its hosting of 'domestic' accounts.www.boards.ie
It's old
If I recall they removed the offset feature without offering any compensation. This was challenged and they were forced to reinstate. I think Pepper are managing them now but with limits on the num of transactions etc. Have no idea what was in their terms and conditions and how blatant their breach was. Plus as Keninf said they still kept a presence in Ireland and Danske are an EU bank.Thanks Keninf it maybe old but also a precedence?
I agree with you but just to split hairs, UB aren't offering compensation but a goodwill payment.If I recall they removed the offset feature without offering any compensation. This was challenged and they were forced to reinstate. I think Pepper are managing them now but with limits on the num of transactions etc. Have no idea what was in their terms and conditions and how blatant their breach was. Plus as Keninf said they still kept a presence in Ireland and Danske are an EU bank.
I’m sure Ulster was aware of the Danske situation,so must have come into their thinking.
I guess it will come down to what the FSPO think about this. Do you know what their process is? I read something recently about there being a backlog of cases and some cases taking years to conclude.I agree with you but just to split hairs, UB aren't offering compensation but a goodwill payment.
UB are also aware of the fact BoI, AIB and PTSB paid compensation over the tracker mortgage scandal, however UB decided to appeal!
There's one particular line in our Offset T&C's and that's :
As long as you have an Offset mortgage you must have an Offset Arrangement
That's a pretty big breach of contract for UB regardless how they dress it up.
That sounds like your offical mortgage closure letter.. I got a similar letter a number of days after account was closed.. dated 23rd - my official closure date. I rang for clarification on the deed’s procedure and was told that they would not be contacting me as the letter stated and the deeds would automatically be sent in appropriately 8 weeks. It’s very strange that you are just getting that letter now.I actually just got a letter today confirming I had paid it off and that included in the amount was the 38 euro fee even though they have already refunded that a couple of weeks ago for some reason. The letter said they would be in touch with me about the deeds. Paid it off 9th February.
They are really skimping on small stuff, they badly need new ink in whatever is printing those letters, you can barely read them they are so faint!
Who knows! I thought it odd that they were refunding the 38 euro closure fee after asking for it in the first place, there was hassle with that as they sent me out a letter to get IBAN details and for the joint mortgage holder to sign, there is no joint mortgage holder! Then when I gave them a BIC & IBAN it wouldn't work for them, it was N26, they asked me had I any AIB or BoI account which I haven't but the EBS one worked, couldn't be bothered trying to figure out with them why on earth they couldn't make the payment to N26, either was I got the refund few weeks ago.That sounds like your offical mortgage closure letter.. I got a similar letter a number of days after account was closed.. dated 23rd - my official closure date. I rang for clarification on the deed’s procedure and was told that they would not be contacting me as the letter stated and the deeds would automatically be sent in appropriately 8 weeks. It’s very strange that you are just getting that letter now.
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