Ulster Bank tops the list of Ombudsman complaints upheld

Brendan Burgess

Founder
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44,647
from Page 31, PDF Page 34 of The Ombudsman's Review of complaints for 2019


4396

4397

4398
 

Brendan Burgess

Founder
Messages
44,647
Where are all the vulture funds?

Pepper is the only one which makes the list.

Is there any technical reason why they might not be on the list?

Brendan
 
Last edited:

Brendan Burgess

Founder
Messages
44,647
Update: I got an answer from the FSPO

The FSPO has jurisdiction to investigate complaints about the conduct of regulated financial service providers.

Certain entities which were previously unregulated, colloquially referred to as “vulture funds”, now come within the jurisdiction of the FSPO, but only since the enactment of the Consumer Protection (Regulation of Credit Servicing Firms) Act 2018, with effect from 21 January 2019. The FSPO has been able to accept complaints from consumers against such entities since that time.

No such entity had three complaints upheld, substantially upheld, or partially upheld against it, in the period ending 31 December 2019.
 
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