Any further letters from them along the same lines, just repeat.
just make sure you have all interactions documented so you can present your case if it comes to it.
I didn't stress this enough. Some people claim in court "I spoke to someone and they said xyz..."
After every call, for example today's, write down the name of the person to whom you spoke, the date and the time.
I really appreciate the glimmer of hope,
I would take this a stage further. If anything significant is said to you over the phone, note down the details as Brendan suggests. However, I'd go on to write to them stating what was said on the phone and stating that unless you hear from them to the contrary within 10 working days that you will take it that they agree this is a true and acurate record of the conversation.
Don't agree that you have to go all formal there. That's just getting people's backs up. The fact they don't reply and contradict is enough.
There's a very specific reason for doing it, which is to prevent them coming back at a later stage to say "we never said that". Just my opinion, of course.....
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