Mortgage Query9
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How would they know or infer any of that from two DDs on the account? Even if they could, why would it matter?on a more serious level it’s exposing confidential data to my current bank i.e. they know I have 2 rates on my mortgage due to the set up or they incorrectly surmise that I topped up my mortgage (I didn’t)
I don't understand. Who has asked what exactly?I object to having to explain why the set up is as it is - I have been asked by PTSB & my current bank.
Raise what exactly?When I raise it with PTSB
I really don't get the issue about confidentiality here. When you're a customer of a bank they know things about you. In fact they're obliged to under the "know your customer" rules.Is there any regulation that I could utilise to force them to protect my confidentiality.
When you say you applied for something and it gets queried I presume you are applying for a loan. Any and all DD and loan agreements will be checked to asses your repayment capacity. So materially it shouldn't maritally change the assessment.Thanks for your replies. My current everyday bank is not PTSB and the 2 direct debits are queried if I apply for anything with them i.e. why 2 payments - explain it and the only reason I’m asked that is because of the way PTSB have set this up - it’s pure laziness as far as I’m concerned. The banks themselves have said oh was it a top up - which rightly or wrongly is perceived as a negative by the bank - that’s the inference. I didn’t sign 2 direct debit mandates - that’s a good steer - thank you I’ll raise this with them.
Did you mean "now"?My current everyday bank is not PTSB
Standard practice when applying for a loan as @skrooge has explained. And it's irrelevant that there are two DDs.and the 2 direct debits are queried if I apply for anything with them i.e. why 2 payments - explain it
I don't understand this at all. You must have mandated the two DDs at some point and there must have been a reason for the payment to be split this way. A bank can't unilaterally change how a customer's DDs are set up and managed!it’s pure laziness as far as I’m concerned.
If you have two DDs then you must have authorised them somehow.I didn’t sign 2 direct debit mandates -
The Direct Debit Mandates moved from Ulster Bank to PTSB and PTSB took ownership.If you have two DDs then you must have authorised them somehow.
Not unhappy. Just confused because some of the details don't add up or make sense.@ClubMan you don’t seem happy with my responses please feel free not to reply.
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