8 weeks without a relevant reply from the bank?...You should definitely contact the Financial Ombudsmans Office (You will need to fill out the form on the website).
You might also consider stopping the next payment in January as a way of focussing minds. However, that is entirely a decision for you to take.
Financial Services
Ombudsman
3rd Floor, Lincoln House,
Lincoln Place,
Dublin 2
Lo Call: 1890 88 20 90
Tel: +353 1 6620899[broken link removed]
Fax: +353 1 6620890[broken link removed]
Public Office Hours
10.00hrs - 13.00hrs
14.00hrs - 17.00hrs