Truvo: Phonebook/Golden Pages--poor service

Is anyone else finding the service from Truvo (Phonebook / Golden pages) very poor?
My experience is that they the reps are uncontactable and the ad renewal is always left to the last minute despite making contact early.
This year they are also adding in phonebook online costs to the booking and invoice without asking, so beware!

I totally agree. Ever since they "became" Truvo, service has been appalling. As you say, they don't return my calls, messages or emails until they feel like it. My invoice was up by nearly 25% on the previous year - a staggering increase in this economic climate - and yet they have the nerve to make you opt out of, rather than into, replacing the advert. I'm seriously considering cancelling next year - I'll still have my name in there, just not boxed. They're taking us all for eejits.