Hello,
I was due to travel to Disneyland / Universal in April on a family holiday. I took out a 2 week Premium travel insurance (and I paid extra to cover for natural catastrophes).
The trip was cancelled due to the corona virus. I managed to get a refund for the flights and hotel directly from the travel agency but was advised to hold off looking for a refund concerning the attraction tickets until things settle down (tickets are valid for a year).
I just contacted the travel company for an update today and they advised, that only 80 % of the attraction tickets is refundable and I would lose 20%, which is almost 1,000 Euro hit in my case. They also advised that the tickets have been extended for an additional 6 months, If I decide to not take a refund.
It is unlikely now that we will get to travel next year and I contacted the Insurance company about clamming the 20% shortfall. They advised that I cannot claim the 20% shortfall because the tickets validity has been extended, they tickets are still valid and I can still travel anytime up until October next year. They advised that any loss would be my own responsibility as I was the one who decided not to travel in the future.
My travel insurance was for 2 weeks in April, I did not travel in April, and I no longer have a hotel or flights arranged. The Insurance company advised that I could book new hotel and flights and still use the tickets before October so they are not accepting liability. Are the insurance company correct denying liability for the 20% shortfall I will lose by seeking a refund on my attraction tickets?
I was due to travel to Disneyland / Universal in April on a family holiday. I took out a 2 week Premium travel insurance (and I paid extra to cover for natural catastrophes).
The trip was cancelled due to the corona virus. I managed to get a refund for the flights and hotel directly from the travel agency but was advised to hold off looking for a refund concerning the attraction tickets until things settle down (tickets are valid for a year).
I just contacted the travel company for an update today and they advised, that only 80 % of the attraction tickets is refundable and I would lose 20%, which is almost 1,000 Euro hit in my case. They also advised that the tickets have been extended for an additional 6 months, If I decide to not take a refund.
It is unlikely now that we will get to travel next year and I contacted the Insurance company about clamming the 20% shortfall. They advised that I cannot claim the 20% shortfall because the tickets validity has been extended, they tickets are still valid and I can still travel anytime up until October next year. They advised that any loss would be my own responsibility as I was the one who decided not to travel in the future.
My travel insurance was for 2 weeks in April, I did not travel in April, and I no longer have a hotel or flights arranged. The Insurance company advised that I could book new hotel and flights and still use the tickets before October so they are not accepting liability. Are the insurance company correct denying liability for the 20% shortfall I will lose by seeking a refund on my attraction tickets?
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