tom bonass
Registered User
- Messages
- 16
I'm not so accepting of their 3.3% rate. I phoned yesterday to complain about the rate.
In Jan 09, the rate of 3.25%+ECB......didn't exist, so please don't try to pull a fast one on my account just because it suits you now as it would ease your liability to me.
I'm not so accepting of their 3.3% rate. I phoned yesterday to complain about the rate.
I was told, "all contracts are different and your rate depends on your own loan and the rate of the time. The rate applicable to you is the prevailing rate at the time you broke out of fixed rate".
My response was "Exactly.....and that's the rate I want applied, not the rate applicable when fixed rate was DUE to expire. And this call is being recorded?"
He put me on hold and then returned, apologising for "his" mistake! In fairness to the fella, he agreed with me completely. Of course he could have been paying me lip service but I can't see why he would.
I made, and he logged, an official complaint about my rate. I stated that it is ridiculously and ludicrously unreasonable for PTSB to apply a retrospective rate to my mortgage for a 15 month period. (I broke in Jan 09 but was due to expire in April 10)
In Jan 09, the rate of 3.25%+ECB......didn't exist, so please don't try to pull a fast one on my account just because it suits you now as it would ease your liability to me.
I await their next response!
I believe when this is concluded there wont be a single mortgage account in any bank on a tracker that is not close to 1%. A margin of 3.25% is simply not reflective of what should have been offered. Its only purpose was to influence customers to move to other products such as Fixed rates and SVR rates.I would think it's the discounted tracker holders though hope it includes the rest of us on 3.25% margin!!
Hi Wardy,
PTSB are maintaining these accounts are not impacted. So its in the hands of CBI.
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