my friend works in supermarket on tills, a customer was caught stealing had items concealed under bags...my friend got a written warning surely that cannot be right...any advice
Can you be clearer about what happened.
Did your friend serve them and not see the items, see them and accuse the customer of stealing, or what?
What was the warning for?
Watching for hidden items is part of her job, so I'm not surprised she was spoken to about this, but I would have thought that unless she has a history of inattention that training would be more appropriate than a warning.
Does her manager/supervisor do any regular training, or test purchases to help the staff know what to look for? If not, that is something she should raise with them.
my friend works in supermarket on tills, a customer was caught stealing had items concealed under bags...my friend got a written warning surely that cannot be right...any advice
Since warning is in writing , response should be in writing.
Suggest;
1. Write and ask how you could have seen the items?
2. If you have not spotted something that you should have spotted request some training to help the company in future.
In this way you do not create hassle on yourself.
In this way you give Shop an opportunity to train you.
In this way neither you or management descend into (blame) mode.
(dont thieves create more hassle than just the theft? )