Agreed, but
Grundy, you're spot on.... if you're a consumer.
If you're a professional advisor, that statement is just the type of thing that's got the industry in pickles in the past. Grundy, see professionals are expected to read reports, study up, CPD, that kind of thing. Unprofessionals, don't. Wouldn't spend the money. Prefer to let their prejudices, ( and we all have them) go unchallenged.
The IT coverage was for consumers. Rainyday raises a few questions, so too does UDS. Neither are industry professionals. Are the professionals to respond by saying, "Hey, course we don't read reports, are you kiddin me, don't have the time. But we'll gladly go on junkets and listen to all type of drivel from life offices, but shag me if I'll spend any of my own loot learning a bit more". Is this where we're at I wonder?