No Quibble Policy
Our "No Quibble Policy" is our way of showing customers that we always charge the right prices in our stores. It states that: "in the unlikely event of you being charged a price at the checkouts that is higher that the price mounted on the display, we will give you that item absolutely free and without quibble".
Hi All,
I recently bought a 12 bottle box of Corona in Tesco which was advertised at €15 but when it went through the till it came up at €19.99. So off I went to Customer Service very excited at the thoughts of having a free box of Corona!
When I went up they said "No sorry that offer on the Corona expired yesterday". I pointed out there was a big yellow A4 sign stuck on the shelf which said €15. But she just shrugged her shoulders and said "we must have forgotten to take it down".
I stood my ground and asked for a manager and after about 15 minutes of quibbling, they reluctantly offered to refund me the €4.99 I had been "overcharged". They would not back down on this and would not refund me the full amount.
Just wondering were they within their rights as the offer was officially over? Or was the fact that it was still being advertised as a special offer mean that they should have honoured the no-quibble policy and issued a full refund?
Hi All,
I recently bought a 12 bottle box of Corona in Tesco which was advertised at €15 but when it went through the till it came up at €19.99. So off I went to Customer Service very excited at the thoughts of having a free box of Corona!
When I went up they said "No sorry that offer on the Corona expired yesterday". I pointed out there was a big yellow A4 sign stuck on the shelf which said €15. But she just shrugged her shoulders and said "we must have forgotten to take it down".
I stood my ground and asked for a manager and after about 15 minutes of quibbling, they reluctantly offered to refund me the €4.99 I had been "overcharged". They would not back down on this and would not refund me the full amount.
Just wondering were they within their rights as the offer was officially over? Or was the fact that it was still being advertised as a special offer mean that they should have honoured the no-quibble policy and issued a full refund?
This is a very good question....any views on this... misleading advertising!
It more than likely had the expiry date of offer in small writing on the price. A lot of people tend not to look at these
This is a very good question....any views on this... misleading advertising!
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