Edited by Brendan as this case is so important.
Took out a tracker mortgage at a rate of ECB + 1.1%
8/11/2010 Fixed term expired. The interest rate options letter did not include a tracker option.
18/4/2011 Switched lenders to KBC
8/ 2011 – Received a phone call from ptsb to say that they had made an error in not giving her a tracker option when her fixed rate expired. Proposed a payment of €1,885.60 to represent the interest from11/2010 to 4/2011 . Penny rejected this immediately.
After much discussion and an initial complaint to the FSO, ptsb agreed to:
“In order to provide full remediation we issued the same mortgage balance and terms and conditions as when they left with the tracker rate of 1.1%”
3/2/2012 Reissued a tracker mortgage on the same terms and conditions as the original one
Currently paying 1.1% instead of 4.3% I would be paying with KBC. That is saving me €482 a month interest on my mortgage of €181k
Calculation of full costs paid by ptsb
First letter notifying her of €1,885.60 refund:
Took out a tracker mortgage at a rate of ECB + 1.1%
8/11/2010 Fixed term expired. The interest rate options letter did not include a tracker option.
18/4/2011 Switched lenders to KBC
8/ 2011 – Received a phone call from ptsb to say that they had made an error in not giving her a tracker option when her fixed rate expired. Proposed a payment of €1,885.60 to represent the interest from11/2010 to 4/2011 . Penny rejected this immediately.
After much discussion and an initial complaint to the FSO, ptsb agreed to:
“In order to provide full remediation we issued the same mortgage balance and terms and conditions as when they left with the tracker rate of 1.1%”
3/2/2012 Reissued a tracker mortgage on the same terms and conditions as the original one
Currently paying 1.1% instead of 4.3% I would be paying with KBC. That is saving me €482 a month interest on my mortgage of €181k
Calculation of full costs paid by ptsb
First letter notifying her of €1,885.60 refund:
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