Best route would appear to be as follows:
1. Ring and ask for their best deal and they appear to offer 4 months off @ 50% and they keep a note of this offer on system
2. Ring back after 'speaking' to Sky, Eircom and Vodafoneand then look for 50% off for six months. This hopefully works.
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Got 6 months half price, 6 months full price for the Max TV package, phone and 240mb bband (though i'll be shocked if it ever gets above 50mb's). Free upgrade to Horizon also.
20% off was offered on movies and sky sports also but didn't take that up
[/QUOTE]If only it was this easy! I wanted to stop my present bundle which costs about E75 a month, for phone, broadband (30mB), and TV (basic). We use the phone as little as possible as it is so expensive - the only phonecalls I allow are to local landlines after 8pm. (A teenager made a call to a mobile - E20.) I want to replace the bundle with a different bundle of broadband and phone only - much faster broadband (240mB), much better phone deal.
I made a number of phone calls, several 'live-chats', several emails, and ended up 'talking to' a rep through Boards, with an exchange of 5 or 6 emails - and it is still not sorted out.
At this stage I am FURIOUS. I have never come across such an unhelpful bunch in my life. Oh sure they are full of courtesy - "we're sorry you've had such a poor experience" - but still are unable to DO anything for me. This has been going on for a week now, and eating into my work time.
So my questions are:
Am I so unclear in what I want done, that my request is impossible to understand?
Should they not, like Vodafone do, ring me to find out if I want to change my bundle, and inform me of a better/cheaper one?
Why don't they have some way of cancelling a bundle, quickly and easily?
Lastly: who can I complain to? I really do feel that they are robbing me at this stage! I do have difficulty using my mobile phone to get hold of them, and can't use my work computer.
Don't use the phone so have no idea whats includedDid you get the free mobile calls on the phone? We have Anytime World but can't see anywhere on their website where it says that the free mobile calls are included. Perhaps its here. Per the Customer Rep it has been available as an add-on since January for €5.00 extra but she threw that into our deal. Even when I log in I can't see it anywhere on the profile. The most recent bill still reflects the old deal. She did mention that the free mobile calls are only available to anyone with Broadband and not telly and phone only.
Ring them and ask to speak to their customer loyalty team. ... That's what I did and it worked
Just checked whats in the new package:Did you get the free mobile calls on the phone? We have Anytime World but can't see anywhere on their website where it says that the free mobile calls are included. Perhaps its here. Per the Customer Rep it has been available as an add-on since January for €5.00 extra but she threw that into our deal. Even when I log in I can't see it anywhere on the profile. The most recent bill still reflects the old deal. She did mention that the free mobile calls are only available to anyone with Broadband and not telly and phone only.
Just checked whats in the new package:
Your Horizon Bundle Includes: Horizon TV with over 100 channels + 22 HD & On Demand TV, Horizon 240Mb Broadband & Home Phone with FREE local, national & mobile calls anytime & 400 minutes of calls to fixed landlines in selected international destinations.
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