Hi All,
Just to update you on the outcome of this mess.
House insurance (Sun and Royal Alliance) say they will not cover the cost of car repairs and gave me a right runaround even when I wanted to know how I stood with the repairs to the roof!! They insist that the car is a separate entity and is definetly not covered by any house ins. policy. When I asked if my neighbour's car had been damage rather than mine, I was told they would cover this as then we are talking about liability insurance.
I tried very hard to get them to accept responsiblity but only met with a brick wall.
When I asked about the damage to my roof I was asked to get the roofer to take photos of the damage for them as proof!!! Needless to say I told them where to go. Can you image asking the roofer to stand up there , and take a few photos for the ins. company. At this stage the roofer was already trying to do a temporary job while my son had to hold the latter (windy day). I invited the company to come straight out to my home with their own camera and take all the photos they like. Needless to say that was turned down.
Today, I received a call from the Assessors for the company to say they will visit on Friday. I haven't even lodged a claim. I only rang to ask about coverage. Now all this to cover a few roof tiles.
I then contacted the car insurance (Hibernian) and they tell me if I make a claim I will lose 30% of my no claims bonus. I protested as loudly as I could but to no avail.
What is the point of insurance if you are penalised for something who had no hand, act or part in. Something should be done about this rip off merchants. If I had choice I would take my business to foreign shores. Roll on the competition.
Finally, would there be any point in bringing this to the attention of the Insurance Ombudsman? I am absolutely raging over all this.