Some askaboutmoney users with hotmail addresses are experiencing problems

Discussion in 'How to use Askaboutmoney' started by Brendan Burgess, Feb 22, 2016.

  1. Brendan Burgess

    Brendan Burgess Founder

    Posts:
    31,890
    It appears that Hotmail is blocking emails from askaboutmoney at server level. I don't know if you can do anything about this.

    So if you have some other email address, you should change your askaboutmoney registration email to it, in case you lose your password. You won't be able to recover it, as you won't get the confirmation email.

    To change your email address, click on your user name on the top right hand side and then contact details - second one down.

    upload_2016-2-22_10-3-45.png

    Not sure if they will send a confirmation email to hotmail after you do this.

    If you are registered with a hotmail address and you lose your password, you will have to reregister as a new user with a non-hotmail address.

    Brendan
     

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  2. Leo

    Leo Moderator

    Posts:
    8,191
    Must be caused by Hotmail specific spam rules. Anyone with a hotmail account care to confirm if emails are making it to their spam folder?

    If enough people complained to Hotmail, they might review their filter criteria.
     
  3. roncondon

    roncondon Registered User

    Posts:
    36
    I have Hotmail acc. No emails from aam for a couple of months at least.

    Nothing in spam either.
     
  4. Brendan Burgess

    Brendan Burgess Founder

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    31,890
    ron

    Any chance you could contact hotmail and ask them to whitelist emails from askaboutmoney.com?

    Thanks

    brendan
     
  5. roncondon

    roncondon Registered User

    Posts:
    36
    Brendan

    I tried to get in touch with hotmail via phone and e mail but issue got lost in a minefield of call centres and automated responses.

    Will try again when I have more time and patience!
     
  6. Donegal2016

    Donegal2016 New Member

    Posts:
    8
    I have just lost patience and opened a gmail account which is working fine.
     
    so-crates likes this.
  7. ClubMan

    ClubMan Frequent Poster

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    43,774
    Brendan - I get email from your @askaboumoney.com email address but not from the system itself (e.g. watched thread notifications etc.).
    Curiously when I get email directly from you Hotmail often says "the sender failed our fraud detection checks" but it still allows me to see the email - and it ends up in my inbox and not quarantined in junk mail etc.
    Odd...
     
  8. elcato

    elcato Moderator

    Posts:
    2,613
    I still have it on a hotmail account but the last email I got from you was October 2015. I regularly get a spam warning for mails that appear more often and they will automatically remove them if you click OK on it. Perhaps some people did this without thinking ? If you want to test it maybe send me an email.
     
  9. Brendan Burgess

    Brendan Burgess Founder

    Posts:
    31,890
    Hi elcato

    I sent an email to your hotmail address and got the following response (I replaced your real name with elcato)
    upload_2016-9-26_18-41-58.png

    By the way, could you email me your current email address.

    Thanks
     
  10. Páid

    Páid Frequent Poster

    Posts:
    299
    Brendan, how is mail sent from the askaboutmoney.com domain? Is it sent from a mail server at your host or via Google apps?

    You should include this in your spf record if you use Gmail / Google Apps.

    include:_spf.google.com
     
  11. Brendan Burgess

    Brendan Burgess Founder

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    31,890
    It's sent from the askaboutmoney.com domain
     
  12. elcato

    elcato Moderator

    Posts:
    2,613
    I received it and replied and I got what Clubman described above at the start of the email i.e.
    "The sender failed our fraud detection test and may not be who they appear to be". I'll change my email to gmail now seeing as I don't use the hotmail one that often and have it redirecting anyway.
     
  13. Páid

    Páid Frequent Poster

    Posts:
    299
    How it is sent is the question.

    If your forum is using Google Apps (i.e. gmail) to send email then I can see them being blocked because you haven't listed google's spf record in your askaboutmoney.com spf record.

    I'm guessing you don't know and should probably refer this to your XenForo host.
     
  14. Brendan Burgess

    Brendan Burgess Founder

    Posts:
    31,890
    I thought I knew, but clearly I don't. I will check it out.

    Brendan
     
  15. Páid

    Páid Frequent Poster

    Posts:
    299
    If you're sending email from an application (like this forum) you need to have spf and DomainKeys (DKIM) setup correctly at a minimum.

    The good news is that askaboutmoney.com isn't blacklisted anywhere.