Smart Telecom on Gerry Ryan Show

nt00deep said:
Have asked them for details on how the practice is dealt with (if at all) in their jurisdiction.
Click to expand...

Rarely dealt with, Comreg hate doing any work

The rules are called The CPS Code Of Practice and thats what they are supposed to enforce. Its a secret I think ....to save Comreg doing any work
 
From SiliconRepublic:

 
According to Electric News Network and the Sunday Tribune Smart Telecom have dismissed the culprit and have tightened internal controls to prevent it happening again.

C
 
Reply from ComReg ...

Slamming is the term used when a telecommunications company takes over an account without the authorisation of a consumer contract.

There are two principle methods used by telecom companies to sign customers up, a CAF (Customer Authorisation Form) or TPV (Third Party Verification). A CAF will have to be signed by the customer, whereas a TPV is a recording done over the phone, and no signature is required. Distance selling regulations cover both of these selling methods, and these are enforced by the Office of Consumer Affairs.

Slamming does not happen very often and where instances occur, ComReg investigates them fully and liaises with both company and customer involved.


Best Regards,
Commission for Communications Regulation
Abbey Court Irish Life Centre Lower Abbey Street
Dublin 1 Ireland
Telephone 1890 229 668
Fax +353 1 804 9680
www.comreg.ie
 
Perlico question,
are the free calls only to other perlico customrs or to any landline, I have been told over the phone its free to any landline but their site says to other perlico customers
 
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