Smart Telecom on Gerry Ryan Show

nt00deep said:
Have asked them for details on how the practice is dealt with (if at all) in their jurisdiction.
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Rarely dealt with, Comreg hate doing any work

The rules are called The CPS Code Of Practice and thats what they are supposed to enforce. Its a secret I think ....to save Comreg doing any work
 
From SiliconRepublic:

Jail beckons for Smart Telecom

30.06.2006 - The Irish Prison Service has awarded a contract to link 14 sites around the country on a single data network in a public procurement deal worth €900,000. Smart Telecom won the contract to supply the infrastructure.
The sites are Clover Hill, Wheatfield, Mountjoy, Cork, Limerick, Portlaoise, Castelrea, Shelton Abbey, Loughan House, Arbour Hill, Clonskeagh, a services division in Santry and the headquarters in Clondalkin. The network will also be connected to the Government network. The term of the contract is for three years with an option to review after the second year.

The Prison Service will procure a second network of equal status so that there will be redundancy built into the infrastructure. That project will also go out to public tender.
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According to Electric News Network and the Sunday Tribune Smart Telecom have dismissed the culprit and have tightened internal controls to prevent it happening again.

C
 
Reply from ComReg ...

Slamming is the term used when a telecommunications company takes over an account without the authorisation of a consumer contract.

There are two principle methods used by telecom companies to sign customers up, a CAF (Customer Authorisation Form) or TPV (Third Party Verification). A CAF will have to be signed by the customer, whereas a TPV is a recording done over the phone, and no signature is required. Distance selling regulations cover both of these selling methods, and these are enforced by the Office of Consumer Affairs.

Slamming does not happen very often and where instances occur, ComReg investigates them fully and liaises with both company and customer involved.


Best Regards,
Commission for Communications Regulation
Abbey Court Irish Life Centre Lower Abbey Street
Dublin 1 Ireland
Telephone 1890 229 668
Fax +353 1 804 9680
www.comreg.ie
 
Perlico question,
are the free calls only to other perlico customrs or to any landline, I have been told over the phone its free to any landline but their site says to other perlico customers
 
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