0
00lk
Guest
I had a Sky+ box and recently got a Sky HD box and rang Sky to code my viewing card into the new box. I have been a sky customer for years and was locked into a €27/month deal (receiving; basic + news + documentaries + entertainment packs)
I asked the Sky Agent if there were any deals on at the moment and she said I could have Sky Sports for 3mths for half price. Being a big sports fan I was happy to go for this. I got my December bill about 10 days later and saw it was €56 !! Surprised by this I rang Sky to find out the story.
Turns out that Sky have now changed around their packages and offer a €25 Basic and €33 Entertainment Extra package..... so for some reason the Sky Agent took me off my €27/month locked in price and put me on the €33 new package (for the same channels I had all along) and added Sports for half price.
Basically when I remove the sports after 3mths I'll be back at €33 instead of the €27 I was paying all along. What makes it worse is Sky say they can't put me back on the old €27 plan cause it's "not there" anymore. What a Joke!
I rang Cork who told me ring Scotland... Scotland told me to send an email on the sky website... the website told me they'd be back in 48hrs... that was 3days ago. The Sky Agents I've called since admit that the original agent may have made a mistake and the phone call should be reviewed but I'm still getting pushed around and getting nowhere!!
Any advice guys? Besides cancellation !
I asked the Sky Agent if there were any deals on at the moment and she said I could have Sky Sports for 3mths for half price. Being a big sports fan I was happy to go for this. I got my December bill about 10 days later and saw it was €56 !! Surprised by this I rang Sky to find out the story.
Turns out that Sky have now changed around their packages and offer a €25 Basic and €33 Entertainment Extra package..... so for some reason the Sky Agent took me off my €27/month locked in price and put me on the €33 new package (for the same channels I had all along) and added Sports for half price.
Basically when I remove the sports after 3mths I'll be back at €33 instead of the €27 I was paying all along. What makes it worse is Sky say they can't put me back on the old €27 plan cause it's "not there" anymore. What a Joke!
I rang Cork who told me ring Scotland... Scotland told me to send an email on the sky website... the website told me they'd be back in 48hrs... that was 3days ago. The Sky Agents I've called since admit that the original agent may have made a mistake and the phone call should be reviewed but I'm still getting pushed around and getting nowhere!!
Any advice guys? Besides cancellation !